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Contributor
billstur
Posts: 2
Registered: 10-18-2009
Device: Blackberry Storm
Plan: Blackberry
Location: Urbana OH USA
0

BlackBerry Storm 1 Problems

I've had nothing but trouble. I upgraded from an LG flip phone to the Storm about a month ago. I also bought a plastic case from the Verizon store to protect it. After a few days, it started freezing up. At first only once in w while, then became more frequent as the days passed. I'd removed the case, take out the battery for a minute or so, then it would reboot. It got so I had to do this four or five times a day. I decided to leave the case off after I rebooted it the last time. It never froze up again. Coincidence?? It ran fine for about two weeks after that. I even upgraded to 5.0 and it was fine.

 

My wife decided to get a Storm for our granddaughter. I took her to the Verizon store, and used the 'buy one, get one free' plan, and added her to our account. While we were at the store, MY screen went blank. Nothing would help it. (I was fortunate to have a very nice sales clerk helping us, she was great.) The techs checked out my phone and said the screen went bad. They gave me a brand new one, and asked if I had a backup. I did.

 

After doing a restore, this one started freezing. The only app I had loaded was Visual Voice Mail, and I had over 45 mg of free space. I would reboot and couldn't even send one text message without it freezing. So I tried downgrading to 4.7, that worked. It ran real good for several days. OK, so now it was upgrading to 5.0 again. After doing that, I couldn't even get through the setup screens, without a freeze. Back to 4.7. I think Ill just say there. <gr>

 

My granddaughter has not had the first problem. She has already sent at least 500 text messages, browsed the Internet, etc. She says every thing works perfectly, and has never had to reboot one time.

 

What in the world can I be doing wrong.

Copper Contributor
SFObrien
Posts: 39
Registered: 11-02-2009
Device: Storm 9530
1

Re: BlackBerry Storm 1 Problems

Uninstall your Visual Voice Mail through the applications, then backup only the basics, contacts, etc. no other apps.  Do a security wipe and then restore your basic backups.

 

Try that for awhile and see if the freezing continues. If not the VVM may have been the culprit.  If you decide to put VVM back on don't do it from a backup. Download it new, some of its files on your backup could be corrupted.

Contributor
billstur
Posts: 2
Registered: 10-18-2009
Device: Blackberry Storm
Plan: Blackberry
Location: Urbana OH USA
0

Re: BlackBerry Storm 1 Problems

Thank you!!! So far, so good! I followed your advice.

 

I updated to 5.0.0.328  It seems to be working pretty good. I fooled around for about an hour, no freezes. I'll wait a couple of days before I install VVM.

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