BlackBerry Devices

[#1]

I'm no newb, but this is starting to make me feel like one.

Upgraded today from an old LG enV to a sparkly new Tour.  I have 2 email addresses - 1 is a Gmail account, the other is a Hotmail account - and when the sales guy did a test, he used my gmail address.  No problems...everything worked.  I have a Sprint BB for work, so I knew where to setup the Hotmail account when I got the Tour home; no problems there.  Right?  WRONG!!

Get home, went to Setup -> Email Settings -> Add (note that I can see my gmail address at the top of this screen) -> Windows Live -> @hotmail.com.  Added my username and password...clicked "Next"....it told me it was processing...then told me "Unable to set up [email address@hotmail.com].  Please try again."

Now....I'll mention the following:

1. My Hotmail email address is firstname_lastname@hotmail.com

2. My password is a mix of numbers and upper/lowercase letters.

3. The gmail address that worked earlier has periods in between my first/last name, NOT underscore characters.

Is there any chance the underscore character between my first and last name is a problem?

Why would a gmail address work when put in at the store, but a Hotmail address I put in at home NOT work.

Help!!!!

Thanks!

John

[#2]

Hi,

Is the Hotmail account a paid account or one of the free Hotmail accounts?  Blackberry Internet Service will only allow paid Hotmail accounts to be set up.  See this document from Blackberry.

Doc

[#3]

It's a free account.  What's weird is that my wife got a BB Storm not long after it came out, and she gets her free Hotmail account emails just fine.

Any idea why one VZW BB product would work with a free Hotmail account but another BB product wouldn't?

[#4 · Accepted solution]

Hi,

I believe this is something that just started.  See if you can set up your email account on her device.  I'll bet it won't work.  She probably got her account setup before they started the new Hotmail policy.  Also, make sure you mark this thread as Accepted Solution to let others know an answer was found.

Doc