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Upgrade dilemma
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11-03-2009 02:35 PM
The last time i got a new phone was in June of 2008. I was on my mom's family plan but six months ago got on my own plan. My account says that I'm not eligable for another upgrade until 12/03/2010. Is this correct?? If so, could I have been eligable for a new phone when I got my own plan?
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Re: Upgrade dilemma
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11-03-2009 02:40 PM
Normally when you do an assumption of liability and keep the same number and phone, you should also keep the same contract end date and upgrade date. If you upgraded in June of 2008, should be eligible again until February of 2010. If you cancelled your number on your mom's line and got a new number using your original phone, the rep that helped you probably put you on a new 2-year plan to make more money for him or herself. Call customer care at 1-800-922-0204 to have them check the upgrade date and reason.
Re: Upgrade dilemma
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11-03-2009 02:43 PM
Thank you
