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Warranty for Device that keeps Breaking
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11-03-2009 02:11 PM
Does the Warranty restart for 12 months every time a cell phone is replaced under warranty?
I got a new Palm Centro in March, and in June it stopped working correctly (the speaker and microphone didn't work). I got a new replacement under warranty, and it broke down, same defect at the end of October. I just got a new replacement under warranty, but I suspect it will break down in a few months. Does the warranty get extended every time for 12 months, from the time I receive the replacement, or after March next year I will not receive a replacement anymore?
Solved! Go to Solution.
Re: Warranty for Device that keeps Breaking
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11-03-2009 02:34 PM
Warranty is 1 year from the original purchase date or a minimum of 3 months - whichever is longer.
So...
You technically have until March, but, for example, if your phone is replaced in February, you have 3 months from the time it is replaced. If anything happens within that 3 months, you are covered. If something happens 4 months later, you have to pay for an out-of-warranty replacement unit.
Re: Warranty for Device that keeps Breaking
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11-03-2009 02:35 PM
Also, "breaking" implies physical damage. Damage isn't covered under warranty. Something like "malfunctioning" would imply electrical defect...the kind of thing that is covered.
Re: Warranty for Device that keeps Breaking
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11-03-2009 03:49 PM
PhoneGuy,
thanks for the reply, and explaining the technical difference between breaking and malfunctioning.
I know it's a mechanical malfunction: it's the earphone connector that after a number of times of pluging and unplugging has a contact that loses elesticity. The phone at that point thinks I have an earplug in. But even with the earplug pluged in I cannot hear nor talk because of the bad contact. After the first malfunction I thought it was bad luck, but now twice in a row I think it's the vendor to Palm for the component, that is obviously manufacturing a poor connector. Those components are normally designed for a life of 10,000 insertions. Mine probably experienced 50. Is there anything like a lemmon law for cell phones? I'd love to replace the model, even paying a small difference for a better model, but Verizon said it was not possible.
