Community Beat

[#1]

We’re always working to enhance the Community, and at the same time take your suggestions. We appreciate your feedback and suggestions on new features and future enhancements.

Let’s take a look at some important new Community features!

Idea Exchange

As you know, Idea Exchange is a great new feature. Please continue to submit new ideas and get in there and VOTE. Voting is a big part of the success of Idea Exchange as well. When and idea is acknowledged, that means it’s been successfully submitted. No further clarification is needed, it’s not a duplicate, and the idea doesn’t already exist. From there, ideas are passed on to product managers for evaluation.

 New CLs

Several new CLs have recently been added. You’ll know them by the CL badge beside the username.

Roll-Over Text

Roll-over text is a cool new feature, suggested by forums members! When you hover over a thread a box shows with the first 40 characters of the thread in the box. This will give you a great preview of the post without having to click into it. Should save us all a lot of time!

Remember, we’re always looking to make your Community experience the best possible one it can be. We’re constantly looking into new features and will be launching many more in the future!

Thanks for your participation and support. 

[#2]

I think that customer service should ensure that new clients receive and understand some extra information on their FiOS switch.  After switching over to FiOS two years ago with that contract, I was not informed that upon termination of that contract you would never be able to go back to your former service.  In layman's terms, once your copper is removed you will have fiber forever; that includes payment at whatever the determined rate is. It severely limits your options for connectivity if you have financial changes.  Alternate providers that use copper cannot provide service if you have switched. It would be fair and transparent if that information was presented at time of inquiry or subscription.   On a personal note, it took 5 conversations with customer service this past week to find out that due to this one little issue, the options for affordable connectivity (the direct TV bundle or make your own bundle) were eliminated. My first 3 service representatives could only quote the offered plans and could not answer the 'why' I could not sign up for the other plans.  Please inform them, it would alleviate a high percentage frustration level.

[#3]

Newbie here.

Thanks for the heads up.  We've just signed up and don't have everything working, yet.  Maybe they'll have a work around or change by the time our two years is up.    

Right now, we're trying to figure out how to get our WIFI to work on my hubby's Windows XP laptop. 

Media Manager won't work on my MAC, the IN-Home Assistance won't work, our incoming caller ID for our phone won't pop up on our TV screen and we're frustrated.  We get tired of messing with it and just give up....then go back another day and go through the same thing again.

The 1 1/2  hour phone assistance I got the one time I tried to get help on the phone, was useless and I felt guilty for taking up the man's valuable time when he could have been sleeping or playing computer games.  I wish I had told him just how bored or sleepy or irritated or uncaring he sounded but didn't get up the nerve or think about it until AFTER we lost our connection.

How do you put in a request for better MAC support?  or start a new topic?

[#4]

alioop

Sorry you had a difficult time finding the information you needed. Please let me know if you need anymore help.

 DelicateFlower2-

Please use the search feature for the forums. You'll be able to find some past threads with help on the issues you're having.

[#5]

is there any way to get rid of the roll-over text in the settings?