Customers With Disabilities
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle


    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice


    High Speed Internet (DSL)


    Home Phone

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge





“Meet The Expert" Sessions Beginning March 31st

by Admin Emeritus ‎03-17-2011 07:23 PM - edited ‎05-13-2011 11:15 AM

ID picture2.jpgWith the innovative, new ideas you have been giving us on the Verizon Idea Exchange, the interesting comments on our blogs, and of course the lively discussions amongst peers on our Verizon Community Forums, here at Verizon we are recognizing every day how much we appreciate our community members.  We can see that you want a place to talk with Verizon and other Verizon customers about your Verizon products and services that tie so closely into your everyday life.  That is why this month we are bringing you our very first “Meet The Expert” session right here on the Verizon Community Forums.


The “Meet The Expert” sessions is where you will be able to have “real-time” discussions with Verizon product managers and executives.  These experts will be sitting on our community waiting to see what posts come in and give the most appropriate instant repliesSmiley Happy


You won’t want to miss these opportunities to “chat” directly with these product experts. This will be your chance to troubleshoot issues and learn more about the Verizon products and services that you have and love.  You can always expect a blog post announcing the next upcoming "Meet The Expert" session and a notification with further details under our Community Announcements section.


You may have noticed a “new neighbor” on our Community.  Lorena_VZ has been poking around the Verizon Community taking in ideas you have on Verizon email and participating in discussions on the “Verizon Email” board.


 Lorena  Mccalister will be our first “Meet The Expert” guest.  Lorena has worked for Verizon in marketing/product management roles for Consumer and Enterprise segments for fifteen years. She is currently the product manager for the Verizon Message Center, Verizon’s new “email and more” application.  She is responsible for making sure the Verizon Message Center meets Verizon customer needs today and in the future.


Lorena joined the community because not only does she love all her Verizon services (FiOS Internet, Digital Voice, FiOS TV, and Verizon Wireless), but also she wants to fully understand Verizon customers’ reactions to our products and services so she can work to align our application’s coming improvements/enhancements with our customer’s needs. Overall, she is extremely impressed with the camaraderie and helpfulness of Verizon Community members!


Just because we like to include personal tidbits on all community spotlights, I asked her what she does on her “off the Verizon and Verizon Community time.”


She shared that she enjoys playing tennis and visits to Napa for wine tasting.  Her regular routine includes chauffeuring her three kids around to their activities and managing her family calendar.


Please be sure to stop in at the “Room To Learn” section of the Community on March 31, 2011 at Noon and 8:00 PM Eastern.  You can ask Lorena all your questions about the Verizon Message Center and other email topics you would like to discuss with her.


Let us know what future topics you would like to see featured as a "Meet The Expert" session by commenting here or adding a vote to the Idea Exchange.

About this Blog
Welcome to the Verizon Community Blog created especially to keep our members up to date on the community. Here you'll get to know your community admins as they share stories, new ideas and ask for your feedback. Remember, this is YOUR community blog, so if you've got a great idea for a topic we should cover, let us know!

About the Authors


Verizon Community Manager

Photo of Heather_VZ

As Community Manager, Heather strives to make sure we are keeping our members at the center of our community, listening to member needs, and working with you to improve our community!

Interesting Places

My Verizon

Support Tools

Watch FiOS


  • Visual 411