Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Need Help? Let the Verizon Troubleshooter Handle It!

by Admin Emeritus ‎10-20-2010 10:46 AM - edited ‎10-21-2010 01:48 PM

verizon troubleshooter.jpgA friend recently told me about a customer of a security company that her brother works for. A customer had installed a home security system.  Soon after in the middle of the night, the alarm went off.

 

The customer could do nothing to stop the alarm as he’d misplaced the manual, and the support center’s phone number was busy. This was, of course, very disappointing to his neighbors.  Eventually, the issue got resolved but it would have been nice if there was a way he could have resolved this himself.

 

Here, at Verizon, we realize you are on a tight schedule and we know there are many of you that like to just get right in and try to solve your own issues.

 

Customers now have a new tool called the “Verizon Troubleshooter” where they can diagnose, fix, and report issues with Verizon Phone, FiOS TV, or Internet service. With a few clicks of the mouse customers can solve most problems quickly and easily. All without picking up a phone.

 

Check out all the features Verizon Troubleshooter has to offer at www.verizon.com/repair.

Comments
by mclean811 on ‎11-03-2010 07:45 PM

I cannot edit my "personal webspace".   I can view but not edit.  When I use Safari as a browser, I cannot edit.

When I use IE, i can.

 

My needs require that i use Safari.  Who do in access my personal webspace to edit.

by Gold Contributor VII on ‎11-04-2010 06:40 AM

#1 Make sure that you are using a supported web browser

 

http://www22.verizon.com/about/privacy/browser/

 

#2 If you do not want to upload the pages with your web browser, there is a FTP

 

a) http://www2.verizon.net/myaccount/manage/sitebuilder/ftp_info.asp

 

b) Be sure to use HTML Editor OR a WYSIWYG (What you see is what you get) HTML Editor on your computer, to edit the web page(s).

 

^^

About this Blog
Welcome to the Verizon Community Blog created especially to keep our members up to date on the community. Here you'll get to know your community admins as they share stories, new ideas and ask for your feedback. Remember, this is YOUR community blog, so if you've got a great idea for a topic we should cover, let us know!

       
About the Authors

Heather_VZ

Verizon Community Manager

Photo of Heather_VZ

As Community Manager, Heather strives to make sure we are keeping our members at the center of our community, listening to member needs, and working with you to improve our community!

Interesting Places
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411