I have to figure the online agent and the automated system are using the same database, so it would be surprising if they provided different answers. If I were a betting man, I put more faith in the automation than Verizon's telephone sales agents.
There is a long history of misinformation from the telephone sales people. They are paid to sell, delivering it, and making it work is someone else's problem.
As for a tech. I'd say the odds are in favor, but I don't have any first hand knowledge. Depending upon the actual ONT you have, if 150/35 is available, they might have to replace the ONT to get 150/35 service. If they don't have to replace the ONT, then you probably don't need a tech to come out.
You almost certainly will have to replace the router. Only the latest routers have gigabit Ethernet, and 802.11n capability. The earlier routers have 10/100mbps Ethernet, and 802.11b/g Wi-Fi, neither of which are fast enough to support the 150/35 service.
ty for your response, how do you suggest I try and push this upgrade along if I keep being told the service is not available in my area?
I apologize for the mixed message you've been receiving. I can help you. I need you to fill this form:
http://www22.verizon.com/onecms/verizonsupport?ID=Markourn ~ Make sure to include all account, contact and problem information in the “Issue” box at the bottom. Once we have your account information we can take a look to see what upgrade is available.
As mattheww mentioned, we will only need to dispatch a technician if the ONT we've installed isn't capable of handling the speeds your subscribed to.
markourn, let us know if you get it. I'd be interested to see what is needed to get that speed. Do they have to upgrade your ONT? I suspect that you wont be able to get it while in an Apartment. Most apartment complex's rely on MDU technology and the MDU is usually limited to 20MB (I find it interesting you were able to get the 50MB). I just want it for my own interest.
Start a new topic or ask questions in the open forum.
