150/35 FIOS plan with outdated routers???
Eyes7267
Newbie

I had the most dissappointing chat today with someone from Verizon.  She was not able to answer any of the questions that I had concerning a wired connection and achieving 150/35 speeds.  Here's the chat we had... 

Kim : Chat ID for this session is 11261158546. Kim(09:50:42): Welcome to Verizon Online Sales Support! Thank you for choosing Verizon. What services may I help you learn more about today? You(09:50:50): Hello Kim(09:51:15): Hello, I am doing well. Thank you for asking. Kim(09:51:45): Please go ahead with your questions. I will be happy to answer all your questions. You(09:51:48): I never asked You(09:51:55): but anywho You(09:52:20): I'm curious to know the router type for the FIOS 150/35 plan Kim(09:53:30): With Verizon FiOS Internet paln speed of 150/35 mbps, Verizon provide "N-Router". Kim(09:53:51): **plan You(09:54:01): do you have a model number You(09:54:45): the current router we have seems slow for the plan we already have Kim(09:55:40): You can call the router as N-series router. Kim(09:56:11): There is no model number for "N-Router". You(09:56:29): assuming that just explains the wireless standard used in the router Kim(09:58:10): Verizon provides "N-Router" with Internet speed of 150/35 mbps absolutely free. Kim(09:58:50): Verizon provides N-Router only with 150/35 speed internet plan. You(09:59:13): are there 4 ports on the router? You(09:59:49): and are those ports gigabit ports? Kim(10:00:24): Please give me a moment. Let me check on your request. You(10:00:34): thank you Kim(10:04:50): Thank you for the patience. Kim(10:05:50): Let me send you the link for that. I apologize the N-Router has the model number 9100EF Modem. Kim(10:06:31): http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Troubleshooting/Troubleshooting.htm Please click on the above link. You(10:06:44): Thank you Kim(10:07:04): The exact model number in 9100EM for N-Router. Kim(10:09:25): To confirm, are we still connected? You(10:09:31): yes we are You(10:10:00): It does not appear that the router can handle 150/35 plan You(10:10:44): nowhere do I see Wireless N specs You(10:12:07): The wired ports could not even handle the speeds you're offering Kim(10:12:43): Verizon provides "N-Router" with FiOS Internet 150/35 mbps speed plan, that means it can handle the speed. You(10:14:11): I don't use wireless in my home. Are you saying that I could achieve these speeds without wireless? With a 10/100 mb/s wired ports? You(10:15:03): In order to achieve those speeds, the router would have to have gigabit ports, is this correct? Kim(10:17:58): You will get upto 150/35 mbps internet speed with N-Router and no need of gigabit. You(10:18:46): When you refer to N-Router, you're refering to the wireless speed. I do not use wireless Kim(10:20:31): To assist you in a better way, could you please tell me what is the internet speed of your internet? You(10:21:08): Currently I have the 25/25 plan, but that is not my question at hand Kim(10:22:09): Thank you for the information. Kim(10:23:09): But the internet speed of 150/35mbps is much better than 25/25 mbps. You(10:23:41): Kim, maybe you do not understand my question. Kim(10:24:01): The wireless router allows you to connect up to 4 computers through the four wired ports, and/or up to ten additional computers without wires. You(10:24:51): My question is, would I be able to achieve 150/35 speeds on a wired port? You(10:25:26): In order to have that answer, you would have to know the port speeds on the router You(10:26:55): "Connects the the Routers 10/100 Base-T Ethernet swtich to a local computer
or other Ethernet-enabled device." This is what the manual says for the model you gave me
You(10:27:33): If that statement is correct, the port would not be able to achieve those speeds Kim(10:28:24): Yes you can connect your computer to the N-router and get the internet speed of 150/35 mbps. You(10:28:44): via wired? Kim(10:31:05): Yes you can connect your wired computer with the N-router and get the speed of internet speed 150/35mbps. If you have the internet plan of 150/35 mbps speed. Kim(10:33:26): I have not heard from you for a few moments. Would you like to continue this chat session? You(10:33:43): yes Kim(10:33:58): Do you have any more questions for me? I will be happy to answer all your questions. You(10:34:26): Kim, you obviously do not have the expertise on the subject. Is there somebody else that I can speak to about this? Kim(10:36:06): I suggest you to contact Technical Support.   Does anybody have any light to shed on my question?

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Re: 150/35 FIOS plan with outdated routers???
prisaz
Legend

The Manual shows the 9100EM router as only having 10/100 ports. There may be a revision of that router that supports gigabit ports. I know in the Actiontec it is the revision F, or GigE. http://www.actiontec.com/fiber/ Now what I did notice is you were talking to sales in the beginning of the chat, and later they requested that you contact tech support. If you have 150/35 Verizon will supply you with the required router to support that service. You must contact tech support and have one shipped, or contact your local store to see if they are in stock. Tech support will let you know exactly which one you will need. I have not heard of a gigabit Westell.

http://www22.verizon.com/residentialhelp/fiostv/general+support/account+issues/questionsone/84843.ht...

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Re: 150/35 FIOS plan with outdated routers???
Anti-Phish1
Master - Level 1

If you order 150/35, VZ will supply you with an Actiontec MI424-WR rev. G which has gigabit LAN and WAN ports.  It also has full 802.11n wireless.  It is fully capable of supporting the 150/35 speed tier.

Re: 150/35 FIOS plan with outdated routers???
prisaz
Legend

@Anti-Phish wrote:

If you order 150/35, VZ will supply you with an Actiontec MI424-WR rev. G which has gigabit LAN and WAN ports.  It also has full 802.11n wireless.  It is fully capable of supporting the 150/35 speed tier.


Excellent point if they order 150/35, they should get the hardware to support it.

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Re: 150/35 FIOS plan with outdated routers???
smith6612
Community Leader
Community Leader

Ah, yes...

When the 9100EM was first introduced by Westell, it was specced by Westell to have Gigabit ports along with possible Wireless N support. The original design was Gigabit + Wireless G radio. Verizon apparently ordered the version of the 9100EM (Both Rev. A and Rev. B) with 100Mbps switches and Wireless G. So by no means will you get a Westell if you get anything higher than 50Mbps/20Mbps. The hardware in the Westell is fast enough to handle the speed, minus the limitation of the 100Mbps Ethernet switch.

The same goes with Verizon's ActionTec MI424WR routers. Rev. A-D were never specced by ActionTec to have Gigabit or Wireless N. What you saw on ActionTec's website was what you obtained from Verizon: A router capable of more than 100Mbps but limited by the 100Mbps switches located on the mainboard. When ActionTec introduced the Gen2 ActionTecs with additional RAM, Flash and CPU power, they specced the unit as initally having Gigabit support, back when Wireless N was still in the draft stages. This was around the time of the Rev. D just being distributed, where ActionTec was producing the first line of Rev. E routers (which is a Gen2 router). Come time for Verizon to get a limited supply of Rev. E routers, sure you got the additional RAM, Flash and CPU power, but you still had Wireless G with 100Mbps switches. The Rev. F when it was introduced was specced by ActionTec to have both Gigabit ports and Draft N. Verizon delivered on the Draft N. promise but once again, delivered only 100Mbps switches. The Rev. F did include additional RAM over the Rev. E ActionTec. Now, here comes the Rev. G router everyone wants. 2x2 Wireless B/GN, Gigabit ActionTec MI424WR. This is the original Gen2 spec of what ActionTec designed, and it seems Verizon only bought a limited quantity of them since they don't wish to sell them, but instead only hand them off to those very pesky customers (hehe) or for those getting 150M service. Now it's worth pointing out that while ActionTec's site hasn't changed since, they do have a Rev. H ActionTec as well as a Rev. I ActionTec in the works that has Gigabit and N support, perhaps Dual Band N since ActionTec is swapping out the radio for the Wireless in them. Let's hope Verizon doesn't order the reduced version of those routers and perhaps starts handing them out to people as they wish.

Figured I'd run that brief history lesson down on everyone. It's too bad the Gigabit hardware isn't given out as it is. I guess the workarounds of hanging APs off of the Verizon supplied routers in addition to Gigabit switches has sort of kept the complaints down.

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Re: 150/35 FIOS plan with outdated routers???
prisaz
Legend

Verizon's subnet I consider the DMZ anyway. To many doors. Since I will not be paying the price for unbundled 50/20 or 150/35, the Gen. 2 rev. I have is fine for the WAN. My main router after the "Verizon DMZ" is a Linux box with Athlon core, 80gb 10k RPM WD HD, and 2 gig of RAM.

I guess I will not need a better Actiontec since the NAT table on the GEN 2 is larger. On my Linux box before the Gen. 2, I had it up front and it would display the connections on the NAT table, but since then, I have played nice and put VZ in the DMZ.

Cool history lesson. Smith6612

Best regards

PS.

I have a Rev. D  I was told not to send back. I have heard two stories. If you have had it more than a year it is yours, but they want it back if you need a replacement. More than three years they tell you to keep the old router. I have the Rev. D. that was locking up and managed to get it working, after multiple resets and a FW update. So it is one of a few routers I have laying around.Smiley Wink

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