Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 1
Registered: ‎07-09-2009
0 Kudos

195kbps download speeds - What gives?

I have Verizon FiOS Internet and TV. I have the Westell 9100. I use a Macbook Pro. I connect to my modem wirelessly.

 

I am experiencing TERRIBLY slow speeds. I used the www.speakeasy.net/speedtest and got results of 195 kbps download speeds but 4500 kbps upload speeds.

 

What could be causing this?  

Bronze Contributor I
Posts: 100
Registered: ‎06-17-2009
Device: iPhone
0 Kudos

Re: 195kbps download speeds - What gives?

where are you at in comparison to your wireless router?

 

If you are in the same room, then there is definately something funny going on.

 

but if you are in the back yard underground bunker then its because you are underground.

 

all jokes aside, stuff like lead paint will not only stop superman from watching you while you sleep, but it will stop or slow a wifi signal from excaping.

 

so try your superior computing device in the same room as the router if you arent already

... and by the way, i like turtles
Highlighted
Bronze Contributor III
Posts: 398
Registered: ‎10-09-2008
Device: Assus Tablet Droid
Location: Tampa, Florida, USA
0 Kudos

Re: 195kbps download speeds - What gives?

also, try running the MAC 'broadbandtuner' located at appledotcom if you search for 'verizon fios' under 'support'
cjacobs001
Contributor
Posts: 9
Registered: ‎04-16-2009
Location: dallas, tx
0 Kudos

Re: 195kbps download speeds - What gives?

What kind of speed are you expecting to see? That's 19.5 Mb/s...

 

 

Silver Contributor V
Posts: 1,340
Registered: ‎10-13-2008
Location: Dallas, TX
0 Kudos

Re: 195kbps download speeds - What gives?

[ Edited ]

19.5 would read 19500......Has the Optimizer been ran on the macbook. what are your speeds hardwired?

Message Edited by Techman28 on 07-27-2009 05:37 PM
Contributor
Posts: 1
Registered: ‎07-29-2009
0 Kudos

Re: 195kbps download speeds - What gives?

You can also try to change the channel you're on for the wireless. It is under wireless, basic wireless settings. I've had problems w/ fios on wireless but i found channel 6 to work best for me. If 6 doesnt work, try 1 or 11. Hope this helps
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411