ALTER.NET and VERIZON
RickUnReal
Newbie

No help from customer support they give me the run around

This is my pathping

Tracing route to 12.129.209.68 over a maximum of 30 hops

  0  Rick-PC.home [192.168.1.2]
  1  Wireless_Broadband_Router.home [192.168.1.1]
  2  L100.NRFLVA-VFTTP-22.verizon-gni.net [96.249.253.1]
  3  G101-0-0-11.NRFLVA-LCR-22.verizon-gni.net [100.41.129.242]
  4     *        *        *    
Computing statistics for 75 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Rick-PC.home [192.168.1.2]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  Wireless_Broadband_Router.home [192.168.1.1]
                                0/ 100 =  0%   |
  2    6ms     0/ 100 =  0%     0/ 100 =  0%  L100.NRFLVA-VFTTP-22.verizon-gni.net [96.249.253.1]
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  G101-0-0-11.NRFLVA-LCR-22.verizon-gni.net [100.41.129.242]

This is my traceroute

Tracing route to 12.129.209.68 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     7 ms     5 ms     5 ms  L100.NRFLVA-VFTTP-22.verizon-gni.net [96.249.253.1]
  3     9 ms     7 ms    12 ms  G101-0-0-11.NRFLVA-LCR-22.verizon-gni.net [100.41.129.242]
  4     *        *        *     Request timed out.
  5    15 ms    16 ms    16 ms  0.ae2.BR1.IAD8.ALTER.NET [140.222.229.165]
  6    19 ms    19 ms    19 ms  192.205.36.137
  7    21 ms    19 ms    21 ms  cr81.wshdc.ip.att.net [12.122.134.150]
  8    20 ms    19 ms    19 ms  cr1.wswdc.ip.att.net [12.122.135.86]
  9    19 ms    19 ms    17 ms  12.123.250.37

Customer support is not addressing the problem and refuses to acknowlege there is a problem

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Re: ALTER.NET and VERIZON
eljefe2
Master - Level 1

Those hops highlighted in red are not indicating there's a problem.  Some servers are configured to not respond to ping packets.  When that's the case, the request times out and the packets flow on to the next step.

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Re: ALTER.NET and VERIZON
RickUnReal
Newbie

Verizon is routing me through alter.net which I believe they own. The timing out is causing high latency which is a problem. They will not reroute me or try to address the problem from one of their company's. Aparently this has been going on for quite some time if you read the forum

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Re: ALTER.NET and VERIZON
eljefe2
Master - Level 1

I can't connect to the IP address you traced to either, that being 12.129.209.68.  And I can't connect to it through my FiOS connection or my AT&T wireless connection.   A whois lookup tells me that IP is owned by AT&T, not Verizon. 

If you're convinced that Verizon's routing is causing you're problem, you might try changing to a non-verizon DNS server, possibly Google, OpenDNS, or Level3.  Some users have reported better routing using those DNS servers.

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Re: ALTER.NET and VERIZON
RickUnReal
Newbie

If you put alter.net in ask the community you will see a list of complaints, and even better google alter.net and verizon to get a wider picture of the problem

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Re: ALTER.NET and VERIZON
eljefe2
Master - Level 1

I've read all that, and I think lots of it contains misinformation / misunderstanding.

I'll just bow out of this conversation now and wish you luck solving your problem.

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Re: ALTER.NET and VERIZON
RickUnReal
Newbie

 misinformation / misunderstanding. Sounds like Verizon support

Maybe if they publicly address these issues they would get cleared up

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Re: ALTER.NET and VERIZON
infamousantho
Newbie

Literally have the same exact problem with Alter.net and pinging to this IP Address (Blizzard servers). My path ping and trace route drops out at the same points as well.

Customer service is literally a robot on this issue. Having me reset the router and assuring me all problems will be fixed, when it is clearly much more technical and complicated than that.

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Re: ALTER.NET and VERIZON
RickUnReal
Newbie

According to the news reports, they are bottlenecking us and slowing reponse times to certain web sites. This is so bigger companys can have more bandwidth and of coarse they are paying for it. So until the FCC gets the laws changed nothing we can do i guess. We are not getting the service we are paying for.

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Re: ALTER.NET and VERIZON
tns2
Community Leader
Community Leader

You may be having major problems, however the pathping you show actully looks like a well working connection.  Mine always shows similar results, but no real problems.

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