Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!

Posts: 2
Registered: ‎08-20-2008
0 Kudos

Actiontec VPN set up

Hi all!


When we had FIOS installed about a year ago, the techs set up my system for VPN by connecting the A/T to my Netgear and everything was working perfectly until the A/T died last week and was just replaced by Verizon.  I tried VZ tech support, but I was more knowledgeable than the tech support lady, so no go.  I would appreciate it if someone could walk me through configuring the Actiontec MI424WR for VPN or explain to me how to release the IP.  Previously set up was A/T and N/G  Now the default on A/T is, so I can't access N/G router.  I set up a static IP and configured the A/T for port forwarding; however, it is not working reliably.  I can only connect to my office at random, and I really need a more reliable connection.  Any help would be greatly appreciated.



Posts: 1
Registered: ‎08-20-2008
0 Kudos

Re: Actiontec VPN set up

Call Verizon tech support back and ask to be transferred to a 2nd tier technician.  If they won't do it demand to speak to a supervisor.  The 2nd tier techs really know what they are doing.  They are as sharp as Microsoft US tech support.

Good luck.


Silver Contributor V
Posts: 1,600
Registered: ‎08-06-2008
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Fresh Meadows, NY
0 Kudos

Re: Actiontec VPN set up

I use Nortel VPN software and I can get on through the Actiontec with no problem at all. What VPN software are you using and why do you have a Netgear router after the Actiontec?
Posts: 2
Registered: ‎08-20-2008
0 Kudos

Re: Actiontec VPN set up

I am using Windows XP remote desktop to access my company's network.  Right now, I do not have the Netgear connected at all, only the Actiontec.  Still cannot connect to my office.  I have had it with Verizon's tech support--it's useless.  If Comcast wasn't so **bleep** expensive, I'd drop FIOS like a hot potato because of this.
Posts: 2
Registered: ‎09-21-2008
0 Kudos

Re: Actiontec VPN set up

The Actiontec using the latest firmware does not allow a static IP. It reverts to dynamic. This is a BIG issue, and Verizon and actiontec are sitting on their hands about fixing it. Complain to them. BTW, reverting to the earlier firmware will fix it, but then verizon pushes the new build to the router and you're back to the broken static IP problem.

My Verizon

Support Tools

Watch FiOS


  • Visual 411