Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 2
Registered: ‎08-20-2008
0 Kudos

Actiontec VPN set up

Hi all!

 

When we had FIOS installed about a year ago, the techs set up my system for VPN by connecting the A/T to my Netgear and everything was working perfectly until the A/T died last week and was just replaced by Verizon.  I tried VZ tech support, but I was more knowledgeable than the tech support lady, so no go.  I would appreciate it if someone could walk me through configuring the Actiontec MI424WR for VPN or explain to me how to release the IP.  Previously set up was A/T 192.168.0.1 and N/G 192.168.1.1.  Now the default on A/T is 192.168.1.1, so I can't access N/G router.  I set up a static IP and configured the A/T for port forwarding; however, it is not working reliably.  I can only connect to my office at random, and I really need a more reliable connection.  Any help would be greatly appreciated.

 

 

Contributor
Posts: 1
Registered: ‎08-20-2008
0 Kudos

Re: Actiontec VPN set up

Call Verizon tech support back and ask to be transferred to a 2nd tier technician.  If they won't do it demand to speak to a supervisor.  The 2nd tier techs really know what they are doing.  They are as sharp as Microsoft US tech support.

Good luck.

BL

Silver Contributor V
Posts: 1,746
Registered: ‎08-06-2008
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Fresh Meadows, NY
0 Kudos

Re: Actiontec VPN set up

I use Nortel VPN software and I can get on through the Actiontec with no problem at all. What VPN software are you using and why do you have a Netgear router after the Actiontec?
Contributor
Posts: 2
Registered: ‎08-20-2008
0 Kudos

Re: Actiontec VPN set up

I am using Windows XP remote desktop to access my company's network.  Right now, I do not have the Netgear connected at all, only the Actiontec.  Still cannot connect to my office.  I have had it with Verizon's tech support--it's useless.  If Comcast wasn't so **bleep** expensive, I'd drop FIOS like a hot potato because of this.
Contributor
Posts: 2
Registered: ‎09-21-2008
0 Kudos

Re: Actiontec VPN set up

The Actiontec using the latest firmware does not allow a static IP. It reverts to dynamic. This is a BIG issue, and Verizon and actiontec are sitting on their hands about fixing it. Complain to them. BTW, reverting to the earlier firmware will fix it, but then verizon pushes the new build to the router and you're back to the broken static IP problem.
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411