I apologize for this long-winded message detailing my abundance of joy with the support I've recieved from Verizon.
I just recieved a text message stating that my service has been suspended. THREE MONTHS AGO my auto-pay stopped working and Verizon had the courtesy to contact me by way of letter just this last week. The letter told me about the issue which prompted my call to Verizon. After being on hold for an amount of time that allowed me to cook and eat my dinner then have a "calming-type" beverage and reply to a few work emails, the genuinely nice woman on the other end of the phone picked up the reciever when I was a mere halfway through the episode of Brooklyn-99. (She could have waited until I was done with the episode, how rude.)
It was at that point I described the letter and my issue with the online billing system(OBS). Verizon's OBS would not allow me to pay my bill electronically. I was then put on hold while the kind woman tried to rectify the issue. She directed me to a webpage a few moments later asking me to download a browser plug-in. Being an IT Specialist, I thought this was strange. I didn't need a toolbar to pay my bill last time, nor a software suite covered in Verizon logos, but I humored her. It didn't work, Hold again.
She told me that she would be opening a support ticket and requested my contact information so that the 24/7 support team could call and resolve this account issue in a timely manner. (My account was set to go delinquent the next day because of how late the letter was sent to me) So I asked they put a hold on any charges I could incur because this issue has been so far unavoidable on my end. Instead she transferred me to billing without giving them any information at all.
I had to explain everything I just went through to him and he was incredibly resistant to simply putting a note on my account so that I would not incur charges. After arguing with me for 3-5 minutes about it, I finally broke and told him that I'd just use the phone system to pay. He forwarded me to the phone billing "matrix". I entered my account number then Lo and behold, "your account number is invalid." So I hung up and waited for the support team to call.
Fast forward three days, no word from Verizon and my internet has been shut off. I called a different number and got access to my account. From there I was transferred directly to billing so I could pay my account balance. I ate the other fees because I am not the only person that depends on this service working in my home.
Four hours later I recieve a message on my phone saying my account has been suspended. Immediately following, I recieve a message saying it is being reactivated. This whole time I thought they just had the wrong phone number.
...Still waiting on that call from Tech support.
Hi ddoubledub89,
Sorry you are having difficulty with Auto-Pay. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Start a new topic or ask questions in the open forum.
