I was persueded by verizon agents to switch from comcast to verizon for better services. After we signed up, we discovered that agents gave us wronful information on billing terms (didn't give any notification about activation fee, told wrong monthly amount, told to purchase wrong router), as a results we didnt have services for few weeks but still were charged.
I spoke to billing agent who gave credit for days when internet wasnt activated and for activation fee that was wronfully changed.
Since that moment I keep receiving wrong bills, every time new amount, and every time I spend at least an hour with representative to communicate what do I have to pay and when its due.
This month I was told my balance is one amount and confirmed by chat agent in writing (which I saved) that I do not have to pay anyhting else. I paid the amount named but started recieved calls from another billing department saying that I have to pay more for last month.
I called to try to understand the situation and was transfered between 4 people, each of them told me the exact opposite: one said I was credited so do not own anything, the other one said I own amount credited, another one said now I own totally different amount.
I am new customer and always pay my bills on time, but verizon is failing me as a customer. I am discoraged and frustrated that every bill I have to go throguth this mess. Is there one person who can handle the issue in centralzied way so it is solved across both of your billing departments?
Hi iap,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
