Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Reply
Contributor
cstrasz
Posts: 6
Registered: ‎10-13-2012
0 Kudos

Can't connect Canon printer to wireless

I did a search for this printer specifically and have not found any luck on remedying the issue. I have a Canon MP560 printer that I'm trying to connect wirelessly to the FiOS router. It will not connect via WPA2 but it will if I set the router to WEP 64 bit encryption. Any ideas on what to adjust? Thanks.

 

MVP
Hubrisnxs
Posts: 5,319
Registered: ‎07-22-2009

Re: Can't connect Canon printer to wireless

Login to the router, Advanced -> Yes -> IPMG Proxy - Set IGMP Proxy (Enable/Disable): to Disable and save.

MVP
Smith6612
Posts: 5,750
Registered: ‎12-15-2010
0 Kudos

Re: Can't connect Canon printer to wireless

I don't think the IGMP proxy should really be affecting this, but it is a common solution for many communications issue once the device is logged on.

 

Keep in mind, WPA2 keys are case sensitive. They must be entered in the exact way the key is saved in the router or it will not be able to connect to the network. I would strongly recommend using WPA2 keys especially with the newer FiOS routers, and also due to the security aspect. If you have a Fev F, G, or I ActionTec, don't even touch WEP or WPA. WPA2 is mandatory in this case.

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
cstrasz
Posts: 6
Registered: ‎10-13-2012

Re: Can't connect Canon printer to wireless

Thanks so much! The IGMP Proxy change fixed it and I'm back on WPA2.

Contributor
Jim93041
Posts: 1
Registered: ‎10-13-2012
0 Kudos

Re: Can't connect Canon printer to wireless

Canon website does state that this printer can do WPA/2.  Make sure you are using capitals when typing in the WPA/2.  If that does not work you should to to the Canon web site search for the drivers for Canon MP560 and install the latest drivers.  If that does not work call Canon for support and ask them for help but also ask if the WPA/2 does work for this printer and how to use it.

 

Jim


 




MVP
Hubrisnxs
Posts: 5,319
Registered: ‎07-22-2009
0 Kudos

Re: Can't connect Canon printer to wireless

glad to help!   :]

 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools