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Contributor
shermanb
Posts: 1
Registered: ‎10-29-2011

Can't request line repair on website

The www.Verizon.com/repair website puts me in a circular loop with generic internet FAQs preventing me from scheduling or opening a new repair ticket.

 

I have no phone service so cannot open a case.

I am borrowing internet service to type this message.

---- FIOS line is down - under a tree and laying in street -  no longer attached to house.

Can someone help me get a repair crew dispatched to reconnect my FIOS service.or guide me how I can open a ticket online?

 

 

Moderator
ElizabethS
Posts: 2,416
Registered: ‎04-29-2009
0 Kudos

Re: Can't request line repair on website

Hi shermanb.

 

We can get you some help with that. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

Contributor
dfancote
Posts: 4
Registered: ‎02-23-2012
0 Kudos

Re: Can't request line repair on website

same here.  we are having issues with the great Fios services also.  Our tv's are acting like they are on a sattellite.  it is not just one it is all of them.  Also cant get any support.  But yet they want the 189.00 per month from me, when I am not getting any service that is worth it.  I guess I will be having to talk to other providers, since Verizon wants my money, but they dont want to give the service that I paid for.  If anyone has any suggestions,besides another lawsuit against verizon.  you would think they would learn by now that not all consumers are **bleep**.  Wake up verizon, your getting the money from all of us patsies.  Start giving the service that we deserve.  I think anyone that has issues should deduct the poor service from their bill.  Verizon still has not fixed an billing error from two years ago. they refuse to acknowledge it and fix it.  thats ok, because I deduct it.  they charge to much, almost 200.00 a month for tv, landline and internet, with no special amenities, that should cost so much.  Hey verizon, you need to get your support fixed along with how to respect the customer that is paying your salary. 

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: Can't request line repair on website

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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