Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 2
Registered: ‎09-04-2008
0 Kudos

Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

I have a new multi-function printer and FiOS Internet, Phone and TV. My old analog phones work just fine and get a dial tone through all the phone jacks, but the fax doesn't recognize the dial tone. I've read about micro-filter and splitting devices for DSL connections; will they help with my problem?

 

Hope someone has advice!

 

Thanks!

Silver Contributor V
Posts: 1,751
Registered: ‎08-06-2008
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Fresh Meadows, NY
0 Kudos

Re: Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

No, a DSL filter will not help with your problem. Do you have dial tone when you plug a phone in to the same jack using the same line cord? If no then the fax is not built to tight specifications and will not work.
Copper Contributor
Posts: 11
Registered: ‎08-27-2008
0 Kudos

Re: Canon PIXMA MX850 fax and FiOS - "No Dial Tone"

On your vioce phones, do you get a dial tone the exact second you pick up the phone, or is there a delay, like a incoming voicemail msg that needs to be listened to?  I'm willing to bet that your phone system tells you you have unheard voicemail messages by adding a delay before voicemail, and that will affect your fax machine.  Clear your voicemail and try again.
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411