Cant Find STB
rextilleon
Enthusiast - Level 2

Really want to use My Fios, for the Iphone.  I can log onto the app, but thats about it.  I can't access my programs on my home DVR and can't record any shows from the app.  I keep getting a message that my STB isn't on, or it can't access my STB. I tried rebooting both router and STB but still the App can't find it.

Any ideas?

0 Likes
Re: Cant Find STB
viafax999
Community Leader
Community Leader

Is your phone connected to the same wifi network as the stb?

0 Likes
Re: Cant Find STB
rextilleon
Enthusiast - Level 2

Yes it is. 

0 Likes
Re: Cant Find STB
Hubrisnxs
Legend
Did the user name and password you are using give you bill pay access at verizon. Net? If it doesn't then it might not be the right credentials
0 Likes
Re: Cant Find STB
TomH121
Community Leader
Community Leader

Just scheduled for recording the series NCIS New Orleans from my iPhone with iOS 8.0

using the FiOS Mobile App Ver 2.5.2

Used my router WiFi connection.

0 Likes
Re: Cant Find STB
rextilleon
Enthusiast - Level 2

Out of nowhere I am able to schedule shows, but I still can't utilize the APP remote control.  Still says it can't find the STB.

0 Likes
Re: Cant Find STB
TomH121
Community Leader
Community Leader

JUST CHECKED MY REMOTE IT CONTROLLED MY STB IN THE DEN  FROM ANOTHER ROOM

MAKE SURE THAT THE REMOTE CONTROL IS SET TO CONTROL THE TV THAT THE STB IS ATTACHED TO.

0 Likes