Chat feedback refused to submit a bad rating!

[FuzzyK]

Here's a summary - needless to say I'm annoyed

    Chat ID for this session is {edited for privacy}. (16:22:57)

Live Chat Customer Satisfaction Survey

Thanks for chatting. Please provide us with your feedback so we may serve you better.
Required items indicated with *.

1. Was your reason for chatting with us resolved today?*
 No

2. Overall, how would you rate your experience using Verizon Live Chat service?*
 Poor

3. How likely is it that you would recommend Verizon Live Chat service to a friend or colleague (where zero is not at all likely and ten is extremely likely)?*
0
                                        
4. Please indicate your preferred method of communicating with Verizon.*
E-mail

5. Please provide any additional feedback on your Verizon Live Chat experience.
    Cut off while formulating reply (@4:45pm - so not at end of the day!).
Problem not addressed.

[ElizabethS]

That could have been a technical issue with the service.  What was your issue and perhaps someone can offer advice.

[SharkIe2]

Hey FuzzyK,

I also got the same problem.

I mostly answered the same as yours except the #3. I gave them 1. I tried to submit it but it did not go through. However, when I changed the answer of Question 1 to YES, it went through!

Just wonder how Verizon is gonna improve their services if they refused the bad rating. 

[SinCara]

I've honestly never had this issue.