Go to Email & News to manage your email, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
10-28-2012 06:18 AM
I recently received an e-mail message from Verizon about the possibility of power outages as a result of the upcoming storm. Below is an excerpt of what they said:
"If you have fiber-based voice service or FiOS® Digital Voice, the Battery Backup Unit (BBU) installed with your service supplies up to eight (8) hours of phone service. Please note that your FiOS® TV and/or Internet service will not be available until your power is restored.
For up-to-date information throughout the storm, please visit verizon.com/outage.
You can also visit verizon.com/repair for troubleshooting tips, instructions on how to restore your service, and open a trouble ticket if needed. Once commercial power is restored after an outage, sometimes resetting your BBU is necessary. You can learn how to reset your BBU now by clicking here."
Does anyone at Verizon read these things before they go out? Isn't the disconnect between this message and reality obvious to anyone in the company? If my power is out, hence my internet and TV service are also out, not to mention the fact that I will by definition be unable to turn on my computer, how am I supposed to visit verizon.com/outage or verizon.com/repair for information and/or instructions and/or to "open a trouble ticket?" This is what is known as cognitive dissonance. Hellooo, anybody home?
10-28-2012 08:38 AM - edited 10-28-2012 08:39 AM
Well a lot of people have smart phones that connect to the net through 3 G and 4 G - so they are providing what they can to those that can use it.
But yes I hear a little catch 22 in that situation, but I understand what they are doing, because I have had to do that myself during an outage. I had to use my smart phone to connect and get info when my internet at home was down.
Fortunately I have 4g and a droid phone that can use Fox Fi and I am able to act as a mini back up for the house, when the internet is down. :]
10-28-2012 09:05 AM
Just in case of a prolonged power outage, I have a suggestion to augment the ONT Power Supply for Telephone Service.
That is to use a Power Inverter and a Marine Battery. Many power inverters use an auto style 12vdc Cigarette Lighter Plug. You can obtain a Cigarette Lighter Plug Recepticle with Battery Clamp ends at Radio Shack.
You can augment the ONT Power Supply in emergencies by plugging the ONT Power Supply into a Power Inverter connected to a Marine Battery.
10-30-2012 05:56 AM - edited 10-30-2012 06:00 AM
The Marine Battery and Inverter have worked well. ALL power is out here but I am running on the Marine Battery and Inverter powering both the ActionTec Router and ONT power supply. I'm in my car and powering my laptop from its DC supply.
BE SAFE EVERYONE !
Account & Services