Coupon Promised Not delivered
rasynt
Newbie

Hi

I am not sure if posts are read here but Verizon involves with stupid vendors. I installed verizon FIOS internet service and was promised a $200 coupon within an month of installation, but nothing to that end has been fulfilled. When I called Verizon customer care, they redirected to some 3rd party vendor Parago and Parago told contact verizon. When I called verizon again, they said its the responsibility of Parago. I simply fail to understand 1) The Service was installed by verizon and the coupon was promised by them, so they have the responsibility to fulfill the coupon 2) Why am i redirected to their vendors ? 3) Why they keep such rude vendors ?

Truly Unhappy Customer

Rashmi

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Re: Coupon Promised Not delivered
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: Coupon Promised Not delivered
Verizon_Support
Customer Service Rep

rasynt, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

 
^Matthew

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