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04-14-2012 09:39 PM - edited 04-14-2012 09:55 PM
Hey everyone. I have an issue with my Fios internet that I've had for weeks now.
I have reset my router, changed and optimize some settings, restored it to factory defaults 3 times, been on the phone with verizon tech support 3 times (First 2 guys knew absolutely nothing) and the 3rd time I utilized the verizon speed test and he walked me through maximizing my connection.. Nothing changed.
My PC is connected with an ethernet cable directly to the router. Theres really only 1 other person who frequently uses the internet and that's my sister whose PC is also connected via ethernet cable.
^ results from the last few weeks. Note the significant fluctuation.
Typically my ping is at 33 to 15 but randomly it will jump to 300-400. My download rate goes below 1.00 mbs and the same with my upload rate. This has gone on for 3 weeks now at random but sometimes lasting hours and for the last week it's become very frequent. Tests to show ping and dl/ul rates were done at speedtest.net.
I'm pretty fluent with basic hardware and software network repairs but I'm exhausted and becoming extremely frustrated. Online gaming for instance has become completely unplayable due to my ping jumping to 500.
This is a pretty new install of win7 so I was thinking when I did the fresh install perhaps some network setting has changed.
I've read forum post after forum post on various tech support sites and tried too many things to list, nothing has changed. I'm starting to think the router is shot. It's one of the oldest verizon routers, the MI424-WR. We've had it since getting Fios near 3 years ago.
Anyone with some new ideas please do help me out.
04-15-2012 12:13 PM - edited 04-15-2012 12:16 PM
try to post an actual traceroute when the problem occurs. that traceroute will identify the actual hops that are having issues.
so post two things (screenshots if possible, but cut and paste will do)
post a ping to the destination when it is good and bad
post a traceroute to the destination when it's good and bad.
Also Go back to http://speedtest.verizon.net and run the test again, but this time MAKE SURE to cllick on analyze or analysis and cut and paste the results from the analysis here
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