FiOS Internet

[#1]

I just tried ordering the FIOS 4 device remote and everything was going fine until the final "Process" page came back with

the following.   I'm running Win7 with Avast Subscription Security and have all the latest updates intalled.

I just completed a orders on Amazon etc so is this a Verizon issue or what ?     Any suggestions, help please. Thanks 

Order Form                                            

Errors:

CREDIT CARD AUTHORIZATION FAILED - Error!  Can't Authorize card for the following reason: Communications error: System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.   at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)   at System.Net.TlsStream.CallProcessAuthentication(Object state)   at System.Threading.ExecutionContext.runTryCode(Object userData)   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)   at System.Net.ConnectStream.WriteHeaders(Boolean async)   --- End of inner exception stack trace ---   at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)   at System.Net.WebClient.UploadData(Uri address, String method, Byte[] data)   at System.Net.WebClient.UploadData(String address, String method, Byte[] data)   at FOCiSIntranetServiceLibrary.CreditCard.SendAuthorizationRequest(String strRequest, Boolean bUseProxy) in C:\Source\FOCiSIntranetServiceLibrary\FOCiSIntranetServiceLibrary\CreditCard.vb:line 206

[#2 · Accepted solution]

Sounds like a backend systems was down.  Usee to see similar messages, before I retired, when I was working for a company and people tried to do things during the weekend when we were migrating software updates.  Later we built it to properly notify people earlier on that the systems were not available to complete such transactions.  We and other Companies, which depend on always being up, also tried to have multiple servers with are updated in a staggered manner, so that customers don't realize it.   But sometimes you can't help it.  e.g. server crashes while you already have the alternate down for maintenance.