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Contributor
thetoolshed
Posts: 6
Registered: ‎09-11-2013
0 Kudos

Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

http://forum.square-enix.com/ffxiv/threads/74559-Request-for-information-ISPs-and-P2P-throttling

 

http://forum.square-enix.com/ffxiv/threads/88216-URGENT-ISSUE-All-Verizon-ISP-users-in-Virginia-expe...

 

https://pay.reddit.com/r/ffxiv/comments/1l9v4e/i_think_verizon_is_throttling_ff14_just_like_that/

 

http://www.reddit.com/r/ffxiv/comments/1m16es/verizon_isp_users_are_you_lagging/

 

 

 

Ever since September 3rd or 4th, whenever Square Enix took down their own servers for maintenance, there has been excruciating lag throughout the game. It is described as a constant 3-5 second delay causing rubberbands and basically hindering the game unplayable. Other ISP users in my area, such as Cox Communications are not experiencing these problems. There has been multiple posts about this on various websites. I wanted to bring it to the Verizon website to possibly gain some attention. Overall I am very happy with Verizon FiOS. Please help.

Copper Contributor
fenix1792
Posts: 17
Registered: ‎09-11-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

Here is some supporting date for this users complaint.  I too am having the issue and spent a half hour or more with online tech support today with no comments other than "run this speed test" and "reboot your router".

 

The problem is obviously not directly on verizon's hardware, but it is someplace in between the Square-Enix servers and the Northern Va route to them. 

 

There are probably 50-100 users alone actively complaining on the Square-Enix forums about issue in the northern va area with FiOS and this game, I'm going to assume the previous users posts highlight them.

 

The issue is now also coming up on reddit, not just NoVA users.  However, the commonality are the TINET.NET routers on hops 8 and 9 in my example.

 

Verizon, please do anything you can to help resolve.  The game provider is so overwhelmed with game launch issues, we're not getting much assistance otherwise.

 

LOVE my Verizon speed going everywhere else, just not to my FFXIV server... :smileysad:

 

3 28 ms 14 ms 10 ms G0-9-2-6.WASHDC-LCR-21.verizon-gni.net [130.81.97.106]
4 9 ms 8 ms 8 ms ae1-0.RES-BB-RTR1.verizon-gni.net [130.81.209.206]
5 11 ms 12 ms 11 ms 0.ae5.XL1.IAD8.ALTER.NET [152.63.8.121]
6 9 ms 8 ms 8 ms 0.xe-10-0-1.GW9.IAD8.ALTER.NET [152.63.33.161]
7 * 14 ms 14 ms tinet-gw.customer.alter.net [152.179.50.30]
8 41 ms 39 ms 37 ms xe-1-0-0.mtl10.ip4.tinet.net [89.149.185.41]
9 41 ms 37 ms 40 ms ormuco-gw.ip4.tinet.net [216.221.156.110]
10 47 ms 41 ms * 192.34.76.2
11 47 ms 41 ms 42 ms 199.91.189.234
12 37 ms 39 ms 38 ms 199.91.189.74

Reply from 216.221.156.110: bytes=64 time=39ms TTL=250
Reply from 216.221.156.110: bytes=64 time=37ms TTL=250
Request timed out.
Request timed out.
Reply from 216.221.156.110: bytes=64 time=40ms TTL=250
Reply from 216.221.156.110: bytes=64 time=34ms TTL=250
Reply from 216.221.156.110: bytes=64 time=33ms TTL=250
Reply from 216.221.156.110: bytes=64 time=38ms TTL=250
Reply from 216.221.156.110: bytes=64 time=32ms TTL=250
Request timed out.
Reply from 216.221.156.110: bytes=64 time=38ms TTL=250
Request timed out.
Reply from 216.221.156.110: bytes=64 time=38ms TTL=250
Reply from 216.221.156.110: bytes=64 time=38ms TTL=250
Reply from 216.221.156.110: bytes=64 time=39ms TTL=250
Reply from 216.221.156.110: bytes=64 time=35ms TTL=250
Request timed out.
Reply from 216.221.156.110: bytes=64 time=38ms TTL=250
Reply from 216.221.156.110: bytes=64 time=42ms TTL=250

Contributor
kmarsara
Posts: 1
Registered: ‎09-11-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

same issue here

 

 

Contributor
xive
Posts: 1
Registered: ‎09-12-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

Experiencing the same issues as well since 9/4/13, before that it worked fine.

Contributor
Slapps
Posts: 4
Registered: ‎09-12-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

Started getting this issue Sept. 5 after the maintenance. Never had this issue prior to the maintenance. I'm getting lag spikes that last anywhere from 1-5secs every 5-10 secs. Speedtest, streaming, other applications/games work flawlessly, only seeing this issue pop up in FFXIV. They did maintenance last night that MAY have solved the issue, I haven't checked yet. Can anyone confirm that this is still going on, post-maintenance?

 

Either way, here is a tracert for the sever (Behemoth) that I play on.

 

 

Tracing route to 199.91.189.20 over a maximum of 30 hops

1 3 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 10 ms 9 ms 10 ms L100.WASHDC-VFTTP-73.verizon-gni.net [72.83.250.1]
3 18 ms 10 ms 19 ms G0-6-4-6.WASHDC-LCR-22.verizon-gni.net [130.81.212.144]
4 16 ms 8 ms 9 ms so-14-0-0-0.RES-BB-RTR1.verizon-gni.net [130.81.22.56]
5 12 ms 8 ms 9 ms 0.ae4.XL2.IAD8.ALTER.NET [152.63.8.125]
6 10 ms 8 ms 9 ms 0.xe-11-2-1.GW9.IAD8.ALTER.NET [152.63.42.2]
7 11 ms 17 ms 9 ms tinet-gw.customer.alter.net [152.179.50.30]
8 29 ms 29 ms 28 ms xe-1-0-0.mtl10.ip4.tinet.net [89.149.185.41]
9 30 ms 29 ms 28 ms ormuco-gw.ip4.tinet.net [216.221.156.110]
10 28 ms 28 ms 28 ms 192.34.76.2
11 32 ms 36 ms 38 ms 199.91.189.234
12 27 ms 38 ms 122 ms 199.91.189.20

Trace complete.

 

Contributor
thetoolshed
Posts: 6
Registered: ‎09-11-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

Bumping this thread for any Admin replies.

 

Thank you.

Contributor
Slapps
Posts: 4
Registered: ‎09-12-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

Yup, still there post-maintenance. Tried to ping the server:

 

Pinging 199.91.189.20 with 32 bytes of data:
Reply from 199.91.189.20: bytes=32 time=33ms TTL=250
Reply from 199.91.189.20: bytes=32 time=43ms TTL=250
Reply from 199.91.189.20: bytes=32 time=38ms TTL=250
Request timed out.
Request timed out.
Reply from 199.91.189.20: bytes=32 time=46ms TTL=250
Reply from 199.91.189.20: bytes=32 time=37ms TTL=250
Reply from 199.91.189.20: bytes=32 time=40ms TTL=250
Reply from 199.91.189.20: bytes=32 time=38ms TTL=250
Request timed out.
Reply from 199.91.189.20: bytes=32 time=35ms TTL=250
Reply from 199.91.189.20: bytes=32 time=37ms TTL=250
Request timed out.
Reply from 199.91.189.20: bytes=32 time=45ms TTL=250
Reply from 199.91.189.20: bytes=32 time=38ms TTL=250
Reply from 199.91.189.20: bytes=32 time=35ms TTL=250
Request timed out.
Reply from 199.91.189.20: bytes=32 time=37ms TTL=250
Reply from 199.91.189.20: bytes=32 time=42ms TTL=250
Reply from 199.91.189.20: bytes=32 time=39ms TTL=250

Ping statistics for 199.91.189.20:
Packets: Sent = 20, Received = 15, Lost = 5 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 46ms, Average = 38ms

 

 

Copper Contributor
fenix1792
Posts: 17
Registered: ‎09-11-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

I just spent 30 minutes on the phone with a tinet.net NOC technician.

The short answer:

5-10% packet loss @ ormuco-gw.ip4.tinet.net [216.221.156.110]

This IP is being advertised to multiple circuits (3 maybe?). The tinet.net is running fine. The NOC tech has confidence one of the others was fine too, and pointed me to the NOC for Cogent Communications, cogentco.com.

I just sent them an email, hoping to get the same outstanding service Tinet.net provided.

Contributor
thetoolshed
Posts: 6
Registered: ‎09-11-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

[ Edited ]

Please forward any information to me if they email you back.

 

{edited for privacy}

 

I'm actually in Chesapeake, Virginia, but Virginia nonetheless.

Contributor
FallenElf
Posts: 1
Registered: ‎09-16-2013
0 Kudos

Re: Extreme Lag w/ Final Fantasy XIV: A Realm Reborn in Virginia

Has there been any updates on this?  I'm still getting lag, especially in the Duty Finder.  I thought it might be on SE's end, but no one else in my groups seems to be having the issue.

 

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