False Advertisement was the case for me.
I had a similar situation happen to me. I was looking to upgrade my current plan and saw that there was a web deal for $104.99 for the Extreme HD tv and 50/25 internet bundle. So I tried to logon and order it. After attempting to do this for some time it became apparent that something with the account was wrong.
I called into sales to see if they could apply the change however was told that it was a web deal only and that I would have to apply for it online. I explain that it was not possible because there was account problems on Verizon's end. I was then put on hold to be transferred to techsupport. After what seemed like a very very long time I greeted by "Chris" he was helpful and nice.
With Chris he tried to fix my issue by resetting this and that but unfortunately after all our attempts it was not sucessful. He then got the web guys involved. While still on the line a long back and forth went on. Chris told me that it was some type of data error and that they could not fix my online log in situation at the moment. I was told they should have a resolution in 24-48 hours.
To my surprise somebody called me the next day with a resolution to my log in problem. I was then able to log in and begin the process of puchasing the upgrade for $104.99. This turned out to be another struggle as each time i attempted to do so i would click upgrade to this package. From there it asked for my address and zip code which then prompted to log on, which I did. From there the promotion disappeared and i was prompted to build my own upgrade package.
Now at this point I am pretty frustrated. I had spent 6+ hours on the phone with different sales reps, technical team, elite team to have no success. I was told that I would need to sign up for the package online to get the price. When i went to sign up for it online it disappears.
At this point I feel like I have wasted all my time. What i was told by sales reps was false what was shown on Verizon's website was false. Isn't there some type of law against false advertising?
I tried to get answers from online help in turn led to more blatant lies. I was told that it was an offer for a 1 or 2 year contract only. I pointed out it clearly stated there was no contract and it was a price for 1 year. Then I was told it was a price for new customers only. I read the details and everything in the ad up and down to make sure prior to going throught the agony of all the phone calls. I printed this conversation out because i was shocked that they would flat out lie to their existing customers.
Now I am at the point in which if someone from Verizon cannot offer me the package online without complication, I will be cancelling my service. This will be promptly followed by cancellation of all of our cell phone services. when our contract is up in March. We are an honest family and do not want to put up with deceit and lies.
Its amazing how they will lose $3,000+ a year because no one is willing to provide a service that is advertised on their website.
