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Hello,
I play an online game called Final Fantasy XIV. I use a program called WTFast in order to have a solid gaming experience, one without or very little lag or disconnects.
Recently, within the last 3-4months, I have noticed I get EXTREME lag and DISCONNECTS. I contacted WTFast with a tracert that they analyzed, and here is their response:
"Your internet connection is very bad. There is a "plateau" spike. This will cause WTFast to spike as well, and for such a long "spike" it is not surprising that the connection was dropped.
The previous report showed a very unstable internet connection as well (the one where you got a 30 second freeze).
Present the same reports you sent to us to your ISP (Verizon FIOS) and ask them to try to make their connection better. The report will help them see the quality of the current connection."
-
Here is the information in the more readable form (except for the last four as I figured you would probably get the idea by then). Yes, 4 shows 100% packet loss, so the connection dropped then. Also, in 5 the standard deviation is high (16.35 ms) which indicates a huge fluctuation in the signal. The flux column also shows large numbers, which indicates a large variance in the signal speed. Finally, there are a lot of hops just within the ISP, ie rows 2-8, and all this data is for the ISP itself, not the WTFast connection. In fact, that connection is the last one, and there you can see good numbers. Hope this helps.
015-02-25 00:09:36
Hop Name No. Loss % Sent Received Best (ms) Avg. (ms) Worst (ms) Last (ms) Spikes Flux (ms) Std.Dev (ms)
Wireless_Broadband_Router.home 1 0.00 497 497 0 0 12 0 0 0 1.67
lo0-100.PHLAPA-VFTTP-304.verizon-gni.net 2 0.00 497 497 3 8 84 7 4 72 8.39
T1-1-0-5.PHLAPA-LCR-21.verizon-gni.net 3 0.00 497 497 4 8 19 9 0 0 2.51
—— 4 100.00 —— —— —— —— -1 —— —— —— 0.00
0.so-6-0-1.XL3.IAD8.ALTER.NET 5 0.00 497 497 10 19 137 12 12 92 16.35
TenGigE0-6-0-4.GW1.IAD8.ALTER.NET 6 0.00 497 497 11 18 50 18 0 0 4.68
teliasonera-gw.customer.alter.net 7 0.20 497 496 12 24 43 27 53 30 3.80
cloudflare-ic-309918-ash-b2.c.telia.net 8 0.00 497 497 10 14 46 13 0 0 3.04
Target WTFast.com 9 0.00 497 497 9 12 25 12 0 0 1.94
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FYI, you're talking to other customers here.
If you want to talk to Verizon, you need to call or chat with them. Click here: Contact Us
There have been lots of user reports recently of internet connectivity issues on FiOS during prime time. I've personally not experienced any problems, but many other folks are reporting issues. Especially gamers. There is a very long thread over on dslreports.com about the issue. Some users are reporting improvements over the last few days.
http://www.dslreports.com/forum/vzfiber
Good Luck.
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Thank you for your reply. I suppose I was looking to see if anyone can read that trace route and give a response of this connection. Thanks!
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I'm paying PREIMUM Dollars for a terrible connection?
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Try posting your traceroute in a readable form and maybe someone will comment.
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I'm trying to, but can't seem to format it properly
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@bap4201 wrote:
I'm trying to, but can't seem to format it properly
Open a command prompt and enter the tracert command
then select the cmd prompt icon - top left of the cmd prompt window
select edit, mark
highlight the data you want to copy - the tracert data
select the cmd prompt icon again
select edit copy
put the cursor in the post window in the forum
and hit ctrl-v - as below
C:\Users\Peter>tracert wtfast.com
Tracing route to wtfast.com [190.93.243.228]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Westell [192.168.1.1]
2 3 ms 2 ms 3 ms L101.BSTNMA-VFTTP-66.verizon-gni.net [96.233.107
.1]
3 7 ms 6 ms 6 ms G102-0-0-3.BSTNMA-LCR-22.verizon-gni.net [100.41
.212.48]
4 3 ms 3 ms 3 ms so-5-0-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
51.220]
5 11 ms 12 ms 10 ms 0.ae11.XL4.NYC1.ALTER.NET [152.63.20.117]
6 * * * Request timed out.
7 37 ms 28 ms 43 ms 3.et-2-0-1.TL2.NYC1.ALTER.NET [140.222.227.34]
8 20 ms 21 ms 23 ms TenGigE0-7-0-1.GW5.NYC4.ALTER.NET [152.63.17.66]
9 12 ms 10 ms 11 ms teliasonera-gw.customer.alter.net [152.179.163.1
78]
10 13 ms 13 ms 11 ms nyk-bb2-link.telia.net [213.155.130.244]
11 11 ms 11 ms 12 ms nyk-b2-link.telia.net [213.155.130.30]
12 12 ms 17 ms 19 ms cloudflare-ic-309915-nyk-b2.c.telia.net [62.115.
52.174]
13 11 ms 12 ms 11 ms 190.93.243.228
Trace complete.
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Or you could use an app called PingPlotter to get a pictorial view of the trace route:
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C:\Users\Bryan>tracert wtfast.com
Tracing route to wtfast.com [190.93.242.228]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 8 ms 7 ms lo0-100.PHLAPA-VFTTP-304.verizon-gni.net [173.
.106.1]
3 13 ms 10 ms 11 ms T1-6-0-6.PHLAPA-LCR-22.verizon-gni.net [100.41
10.201]
4 * * * Request timed out.
5 * * * Request timed out.
6 14 ms 13 ms 13 ms 0.ae2.GW11.IAD8.ALTER.NET [140.222.233.5]
7 12 ms 12 ms 13 ms teliasonera-gw.customer.alter.net [204.148.11.
8]
8 12 ms 83 ms 35 ms ash-b1-link.telia.net [62.115.135.58]
9 15 ms 12 ms 13 ms cloudflare-ic-306329-ash-b1.c.telia.net [62.11
42.254]
10 13 ms 16 ms 12 ms 190.93.242.228
Trace complete.
C:\Users\Bryan>
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Your trace looks fine. There is nothing wrong with it.