FiOS Internet

[#1]

So a tech came out today and was just as baffled as I was. Turns out this is a problem that supercedes even them. Their tests were clean within their area of Verizon, however apparently where ever my  ISP is routing my connection through is getting issues.

He said it was an issue with the company who maintains the gateway routers.

We did all sorts of tests and even his computer was acting up. He ran all of the same speed tests I did. That was the reason why Verizon's speedtest was running perfect but not anywhere else.

To be honest I really have no idea what to do if my own ISP can't help me. The tech suggested I try to turn off my router overnight when they have a DHCP or something reset in attempts to get a new IP. Through that,  I might be able to to get a new IP that goes through a different gateway. But even he didn't seem sure. I have no idea who to contact now. 

[#2]

That's good to hear.  Well at least the tech has established there is a problem.  What part of Long Beach do you live in.  I'm in North LB.  Do you have a ticket number I can reference when I call tech support so they can see I have the same problem.  Hope this gets solved or I will have to switch to Charter.

[#3]

I have the same old router and recently upgraded to the 35 faster speeds.  I noticed no difference and when I did the test, I only got about 12.  I'll contact customer service and see if the router needs to be upgraded as well.  Thanks.

[#4]

For any in the Long Beach/LA area experiencing these problems, the technician that came by yesterday has discovered the solution. Turn off and unplug your router overnight (for about 8 hours), preferably before midnight. During the night, Verizon does a DHCP sweep and if your router if off for long enough, you will receive a new IP gateway (the ip in your second HOP in a tracer test, also you can check by logging into your router at 192.168.1.1). Take note of your ip before hand to make sure it changes by the next morning.

My ip changed and all tests are being run clear. I am back to my optimal speed! There is hope! Now just to figure out if the Youtube issue is a new bandwidth policy or not. I'll still hang around this forum for answers/questions and to keep everyone posted on the stability!

[#5]

Hey BiggRed, that's good to hear.  I will try it tonight.  Thanks for the info.  I'm glad your back to normal.

[#6]

Thank you kindly! I look forward to hearing your results, particularly if they are favorable!

[#7]

Thanks BiggRed12, my speeds have significantly improved from 3 mbps to 15 mbps; however, they're still not at optimal speeds at 25 mbps. This is the fast I have seen in weeks thanks for the tip.

[#8]

That's great to hear! Glad to help! Are you on a wireless or wired connection? Also where have you testing your speeds? Is the Verizon site still giving you 25 mbps?

[#9]

Wow, I've been having problems for little over a week getting like 2.2/ 5.67 and now that I got new ip address, it's back to normal. Thanks, BigRedd12.

speedtest.net: 24.47 / 5.77

dslreports.com: 24.05 / 5.75

I got 15/5 plan in N. Long Beach area

[#10]

I disconnected my router last night and left it like that for 10+ hours and got a new IP address but speeds are still slow. getting 5mb down on a 35/35 plan