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Fios wireless internet network gone
EssZee
Enthusiast - Level 2
‎02-16-2012 07:59 AM

Last night, all of a sudden, my wireless network disappeared and I haven't been able to get it back since. 

Can anyone give me some suggestions on how to get my wireless connection back up?

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Re: Fios wireless internet network gone
KH-OrnEsh1
Moderator Emeritus
‎02-16-2012 08:00 AM

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp

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Re: Fios wireless internet network gone
EssZee
Enthusiast - Level 2
‎02-16-2012 08:01 AM

I am currently on a wired computer, and the internet is (obviously) working fine. I just am not sure how to set up my wireless again.

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Re: Fios wireless internet network gone
EssZee
Enthusiast - Level 2
‎02-16-2012 08:03 AM

Both the links you gave me led me to this  - Picture of internet browser

Edit- it has been giving me that same error all night

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Re: Fios wireless internet network gone
dslr595148
Community Leader
Community Leader
‎02-16-2012 08:52 AM

With a wired computer..

#1 Open your Web browser and enter http://192.168.1.1 in the Address field.

#2 Enter your user name and password and click Ok.

a) Enter the user name and password that were entered during the initial setup of your router.

b) If you didn't change your user name and password during setup, enter admin as the user name and password as the password.

c) Note: To improve security, your router password may have been changed to the router serial number if you haven't changed it after setup. The router serial number is included on the label affixed to the bottom of your router.

d) If you don't know the user name and password, you will need to reset the router to the Defaults.

--

As addressed on http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/127299.htm

#3 Click the Wireless Settings icon in the top toolbar.

#4 Click Basic Security Settings in the left navigation panel.


#3 Follow all of those directions on that page. Then click next.

#4 On the next page, they tell you how to setup WEP. Do it.

#5 On wireless computer(s), set them to use WEP.


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Re: Fios wireless internet network gone
tns
Master - Level 2
‎02-17-2012 03:49 AM

The password, if you didn't change it, should be the SERIAL NUMBER of  your router.  They made a change a year or two ago to force the password to change from the default of "password".

Note also seriously consider using WPA2 rather than WEP.  See http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/Security/125521.htm for help

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Re: Fios wireless internet network gone
Hubrisnxs
Legend
‎02-17-2012 10:15 AM
Is it just your wireless that disappeared or everyones including your neighbors. If its just yours, then go into the router with directions above and change the wireless channel. Once your logged in go to wireless at the top, a new lwft hand menu will appear, go to basic security. And on the new page select the third section and change the wireless channel there. You should try all three. Channel 1, 6 & 11. One of them should display your wireless. If yu cant see ANY wireless, then your software either was turned off or corrupted. Do a google search for wireless button xxxxxx Replace x with your pc name, like dell, gateway, hp, lenovo etc.... Do the image search and youll see where your switch is on your device.
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