As to going back to comcast for customer service--I had been a subscriber to comcast for 2 years. Any time I had an issue their customer service was responsive and active in correcting the problem. Others may not have had good service from comcast, but my experience with verizon has been negative. {please keep it relevant}
Update: My neighbor across the street, who still has the fios cable coming out of the box in his neighbor's yard, running across the neighbor's yard, draped over the fence, then strung along the top of the ground and around the back of his house to the service box after 2 months, finally got someone from verizon out today to look at it and confirm it was screwed up.
duh.
Now, of course, they promised to be out within 2 weeks to bore underground and connect his cable properly. Other houses in this neighborhood still have cable draped across the ground to their house after almost 3 months.
I am still hanging in with verizon to give them a chance to make things right. They know they are in breach of contract now, so maybe they'll do something (the contract requires them to run the fios cable to the house in the same manner as the copper phone wire, which in this case is underground).
Message Edited by ElizabethS on 05-06-2009 12:14 PM
