Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Reply
Contributor
fitzy2011
Posts: 3
Registered: ‎10-24-2011
0 Kudos

HBO GO - Exceeded number of simultaneous video streams...

hi,

 

i'm unable to view any HBO go videos while logged in on my laptop, using any of the regular browsers FF/IE/Chrome as I constantly get this message once i hit play "You have exceeded the maximum number of simultaneous video streams for your household." i do not have any other streams running. i was able to play the videos using the "playon" browser on the laptop but that's no really any use.

 

any ideas on how to make this message go away and allow me to view the videos on my regular browsers (deleting cookies/clearing cache etc. didnt make any difference.)

 

thanks.

Copper Contributor
ShawnWCummings
Posts: 13
Registered: ‎12-17-2012
Device: Samsung Galaxy S3
Plan: Share Everything
Location: Boston, MA
0 Kudos

Re: HBO GO - Exceeded number of simultaneous video streams...

The subject hints to "simultaneous" streams... I've installed the HBOGo app on several devices and never had a problem, however I do not believe I've ever tried to use it on more than 1 device at a time.

 

I do not know their simultaneous limit.

Contributor
fitzy2011
Posts: 3
Registered: ‎10-24-2011
0 Kudos

Re: HBO GO - Exceeded number of simultaneous video streams...

i tried the next day as all worked fine. as if something got reset in the meantime.

 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools