How many lies can one company tell
Ontothenext
Newbie
I am beyond irate and dissatisfied with verizon service and even more so with their customer service representatives, who obviously need more home training let alone on the job pointers on how to deal with customers. That being the first in a line of problems. I have been a customer now since 2013, signing up for service only because of the $300 reward I was supposed to receive within 90 days of installation. Problem is I have had service for over 90 days and still have not received my promotional gift card and I have customer service telling me that there is a delay because of an overwhelming response to the program. Clearly this is not my issue as the customer, I am unable to say my pay check is late and I am unable to pay a bill or I would not have service ~ yet verizon feels comfortable enough as a business to give me, the undervalued customer, that response? Is there not something wrong here? It is not my problem there is an overwhelming response and now as the CUSTOMER I am being inconvenienced still waiting for something that was promised to me upon signing up for service. Why does verizon feel they can push off their customer to less than mediocre service when so many other cable providers exist who would cherish my business. Secondly I was nice enough to refer my neighbor to verizon, we were told to go to share the network website so that I could get a reward for referral, we were given the run around until my neighbors service was installed just this past Thursday and then received an email stating the share your network referrals no longer exist and nothing would be done for either of us!! RIDICULOUS!!! Not only did they not state that from the beginning to allow us our own option to choose another provider that would infect give a reward but coerced is into waiting for installation before being told how they really conduct their business. I have had nothing but liars speak to me as representation of Verizon and am very unhappy as a customer. I as well as my neighbor will be canceling service and I vow to go door to door getting people to switch from verizon to a cable company that cares about our business and doesn't mislead their customers and hire foul mouthed attitude driven customer service reps who need more than etiquette training.
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Re: How many lies can one company tell
roaddogg1
Specialist - Level 1

These are peer to peer forums.

I really wish Verizon would put up a complaint forum for posts like these to go in.

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Re: How many lies can one company tell
Ontothenext
Newbie
I have shared my disgust in every forum possible since no one that I speak to at Verizon seems to care about the issues period!! I will just take my business elsewhere.

As a peer sharing my experience I advise NEVER to use Verizon for anything !!
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Re: How many lies can one company tell
sangs1
Specialist - Level 2

@Ontothenext wrote:
I vow to go door to door getting people to switch from verizon to a cable company that cares about our business and doesn't mislead their customers and hire foul mouthed attitude driven customer service reps who need more than etiquette training.

Yeah, good luck with that. Not sure who your local cable co is, but go look at forums dedicated to their service. Then replace FiOS with the name of your cableco and you'll be 100 percent certain to find threads and posts similar to yours. For my area, it's Comcast. For others, it's Time Warner, or Cox, or Charter, or Cablevision, etc., etc.