Verizon has some of the worst customer service I have ever experienced before. Every time someone in my family goes to a particular store, the staff is rude, condescending, and just shy of being insulting. In my personal experience, they may have a better signal range, but T-Mobile had better customer service. Everyone in my immediate family switched from T-Mobile to Verizon and trust me, we're switching as soon as the contract comes up. I'm currently writing up a nice little editorial for Courier Journal and hoping I can get it published; maybe that will teach them a thing or two about how to treat people. I'd love to know how to contact someone higher up in the company and give them a piece of my mind. I had bad feelings about them ever since the second time I had to replace my phone- the battery died early on with the first time- and my phone kept spontaniously saying it was recharging when it was plugged in and it wouldn't charge. The person at Verizon asked me if I had submerged the phone in water; I said no, being as I am not an **bleep** and would not submerge a very expensive phone in water to ruin. After a few minutes, she asked me the same question again; I again told her no. She then said she would have to send the phone off to see if it had been submerged because if so, then it wasn't covered by the warranty. Right...
My current issue with them is this. My Samsung was stolen off my table last week at a fast food place when I went up to the counter to get the tray of food. I went to the Verizon store a few days later. I wanted to see if it was at all possible to have the phone shipped there, being as for the foreseeable future, no one will be able to sign for it. Both of my grandfathers are in two hospitals recovering from surgery in Kentucky- one had six bypasses done for his heart. My only living grandmother also has Alheizmers badly enough so that she is living in a nursing home. As such, there literally is no one who can sign for the phone. My mother works for home health and drives around all day and my sister, whom I live with, is also gone during the day, sometimes until 7 pm. Because of the serious health issues in regards to my grandparents, I leave at the same time as my sister- around 7 am and I personally don't get home until well after midnight. We're all rotating on shifts to make sure that someone is with each grandparent for several hours a day- but as I tried to explain to the rep, there really is no one who can sign for the phone. Neither I nor my sister can recieve packages at our jobs- and that was the suggestion I got. I have no other way of calling anyone; we do not have a landline at our house, and my parents' landline phone is currently not working. The rep at the store- and his supervisor- essentially told me that I could have the phone delivered anywhere but there, but I really can't, because of having to sign for it. The area where we live, we are required to sign for any packages, even Amazon deliveries. And with no one home during the hours when it might be delivered- they couldn't tell me a time or date- I'm stuck for at least two, maybe three weeks with no phone. Additionally, because they were being rude, I tried to get the district manager's name and phone number- only to be told that they could not give out that information. Truthfully, I've never heard of that before and I work in retail. At this point, it's the principle of the thing. What happened to me at the store was the last straw for my entire family- when the contract is up, we're all switching to a different carrier, who harbors just a tiny bit more compassion and sympathy, perhaps, than the people of that store do. Many of my co-workers have told me they get similar treatment at several of the Verizon stores here in Louisville.
KaLin
