Finally called the business office, after managing to find the number - the page of business officce numbers by state referred to by the VCA help page showed numbers that had all been disconnected.
20 minutes on hold to talk to someone and then the tech told me the only people that can handle VCA issues are in Long Beach CA so he transferred me to another 30 minute hold. Yes they did change the sign on process to use the SSO id (basically the id tied to your VZ email address) and apparently to do that needs an account change which would take a couple of days?? They also needed my password for that account to be able to prove it out - not real keen on that idea and said whatever they did don't change the password, oh no they said we just need to test the connection. A day later all email stopswith prompts for a password to be able to access the Verizon incoming and outgoing email servers. Back to my Verizon and request a password change as I cannot log on there either. Changed password back to what it originally was and email starts again - received an email message from Verizon saying they had changed my password as I had requested !!!! VCA still doesn't work.
Today VCA is now working again with the SSO id. Unfortunately whatever gyrations were performed to attach the new ID appears to have wiped out my address book, guess it's still attached to the old ID.
Still can only logged on to VCA from one PC. Odd that you can get caller id on multiple TVs but only 1 PC
