Impossible to get FIOS service
SNH2
Enthusiast - Level 2

FIOS is great.  But they are reinforcing what all of my friends that abandoned Verizon keep repeating - it's impossible to get Verizon service to do anything.  I have been triying for a month to get the underground wire that was installed a month ago (trenched underground across my yard an thru several neighboiring properties)  connected and the "temporary" above ground cable that goes across those same  3 neighboring properties removed.  It would seen pretty easy to make two connections and remove a cable.  I have spoken with a Verizon online agent located in India three times.  Opened two tickets and then escalated the second ticket when Verizon was a no show.  Both tickets were simply closed with no action and no explanation.  I would like this done before a neighbor tires of the above ground cable in their yard and simply cuts it.  Plus it would be nice if I could see tickets and and explanation of what was done to close them, but the ticket simply vanishes when it's closed;  that's just wrong.

My latest Instant message reads:  FRM:pldontreply@verizon.com MSG:Your Verizon repair request is closed.  For additional help, go to verizon.com/inhomeagent or fioshelp.verizon.com

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Re: Impossible to get FIOS service
SNH2
Enthusiast - Level 2

I'm impressed - today Verizon come, hooked up the underground connection and removed the temporaty line.  I do appreciate the expedited help.  The upload and download speeds remain consistently excellent!  Thanks for taking care of this as my frustration level was getting quite high.

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Re: Impossible to get FIOS service
KH-OrnEsh1
Moderator Emeritus
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Re: Impossible to get FIOS service
SNH2
Enthusiast - Level 2

Thanks for your help - the online agents simply are not getting it done.

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Re: Impossible to get FIOS service
SNH2
Enthusiast - Level 2

I'm impressed - today Verizon come, hooked up the underground connection and removed the temporaty line.  I do appreciate the expedited help.  The upload and download speeds remain consistently excellent!  Thanks for taking care of this as my frustration level was getting quite high.