davidh1 wrote:
Could you guys at least make it FAIL on Windows 7 64-bits? Every time I need something I get prompted and re-directed to use InHome agent. I have Windows 7 Ultimate 64-bit and the inhome agent takes liek 4-5 minutes to come up, the feedback button takes like 3 minutes to "load a form" and then gives you a blank page, nothing works.
I hate it that something that should take 30 seconds to do causes me to spend 1/2 an hour fighting your software. The same goes for your website, unfortunately.
I like Fios, but when I recommend it I tell people "Verizon has just about the WORST support software in the industry". Don't expect a lot from their web site, their voice mail on a PC, their order management system, etc., etc., etc".
Very aggravated.
Dave
I have to agree with Dave. I also have W7 Ultimate x64 and I removed the V* sw because it was bloatware. Also, it's ridiculous that sometimes it takes forever for the V* website to load when I don't have a bandwidth issue (I've run speedtest while waiting for the V* site to load).
As far as IHA, the messages weren't very helpful. When will V* start to care about the user experience, especially from a support perspective? I also tell everyone that FIOS is great, as long as it works. If you need help, fugitabotit!
Ordering things on the web should be easy, like DirecTV, not a CF like the V* site. If I could get the HD D* signal, I'd go back, just because the user experience is so much better than V*...
