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Contributor
cpsoinos
Posts: 1
Registered: ‎09-20-2011

Intermittent disconnects/severe lag

I've been experiencing severe delays in response time recently (mostly over the last week or so) every few minutes which seem to last several seconds.  This is mostly noticeable while playing online games (especially World of Warcraft) but also occasionally while just browsing the web.  I've tried rebooting my modem and my router, neither seems to solve the problem.

 

I started by contacting technical support on Blizzard's forums, and this is what they said:

 

You seem to have some dropped data, which is occurring in hop 4, or it may be asked, hard to tell right now.

 

But it seems like there is a jump in ms when it gets handed off from Verizon a peering partner, and may be causing the issue. You may want to contact your ISP and ask them about that, since it happens before us.


We are also investigating reports of latency issues like this with Verizon and players in your area. We have a sticky thread here in the Tech forums, that you will want to post, so that we can get more examples and investigate this further as well. That would help us.

 

 

 

I've included a traceroute as well, hopefully that will help:

 

64  * * *

Traceroute has started…

 

traceroute to us.logon.battle.net (12.129.206.130), 64 hops max, 72 byte packets

 1  wireless_broadband_router (192.168.1.1)  188.893 ms  0.837 ms  1.815 ms

 2  l100.bstnma-vfttp-132.verizon-gni.net (98.118.103.1)  37.982 ms  16.070 ms  6.885 ms

 3  g0-5-4-6.bstnma-lcr-22.verizon-gni.net (130.81.183.94)  7.777 ms  5.897 ms  7.452 ms

 4  * * *

 5  ge-1-2-0-0.ny325-bb-rtr2.verizon-gni.net (130.81.17.24)  19.976 ms  18.239 ms  35.981 ms

 6  192.205.36.57 (192.205.36.57)  19.470 ms  18.526 ms  17.018 ms

 7  cr1.n54ny.ip.att.net (12.122.86.6)  94.582 ms  96.442 ms  102.697 ms

 8  cr2.cgcil.ip.att.net (12.122.1.2)  99.737 ms  100.391 ms  97.778 ms

 9  cr1.cgcil.ip.att.net (12.122.2.53)  103.210 ms  99.671 ms  93.815 ms

10  cr2.dvmco.ip.att.net (12.122.31.85)  94.303 ms  94.819 ms  94.950 ms

11  cr1.slkut.ip.att.net (12.122.30.25)  103.396 ms  96.528 ms  91.606 ms

12  cr2.la2ca.ip.att.net (12.122.30.30)  96.116 ms  95.607 ms  98.718 ms

13  gar4.lsrca.ip.att.net (12.122.104.89)  94.559 ms  102.401 ms  93.560 ms

14  12-122-254-226.attens.net (12.122.254.226)  93.059 ms

    12-122-254-230.attens.net (12.122.254.230)  96.316 ms

    12-122-254-226.attens.net (12.122.254.226)  211.630 ms

15  mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246)  92.562 ms  91.834 ms  91.939 ms

16  12.129.211.38 (12.129.211.38)  97.082 ms !X * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  12.129.211.38 (12.129.211.38)  106.234 ms !X * *

25  * * *

26  * 12.129.211.38 (12.129.211.38)  92.244 ms !X *

27  * * *

28  12.129.211.38 (12.129.211.38)  96.061 ms !X * *

29  * * *

30  * 12.129.211.38 (12.129.211.38)  98.671 ms !X *

31  * * *

32  12.129.211.38 (12.129.211.38)  103.054 ms !X * *

33  * * *

34  * * 12.129.211.38 (12.129.211.38)  94.519 ms !X

35  * * *

36  * 12.129.211.38 (12.129.211.38)  116.739 ms !X *

37  * * *

38  * * *

39  12.129.211.38 (12.129.211.38)  95.823 ms !X * *

40  * * 12.129.211.38 (12.129.211.38)  92.627 ms !X

41  * * *

42  * * 12.129.211.38 (12.129.211.38)  399.917 ms !X

43  * * *

44  * * *

45  * * *

46  * * *

47  * * *

48  * * *

49  * * *

50  * 12.129.211.38 (12.129.211.38)  97.657 ms !X *

51  * * *

52  * * 12.129.211.38 (12.129.211.38)  99.736 ms !X

53  * * *

54  * * *

55  * 12.129.211.38 (12.129.211.38)  94.350 ms !X *

56  * * *

57  * * 12.129.211.38 (12.129.211.38)  98.030 ms !X

58  * * *

59  * * *

60  * 12.129.211.38 (12.129.211.38)  100.276 ms !X *

61  * * *

62  * * *

63  12.129.211.38 (12.129.211.38)  95.120 ms !X * *

64  * * *

Employee
Lee_VZ
Posts: 63
Registered: ‎01-06-2011

Re: Intermittent disconnects/severe lag

Looking at the traceroute the latency looks to be starting after your data leaves  the Verizon network. In particular note on and after hop 7. Unfortunately as far as administration goes, we do not have control over non Verizon routers.

 

 7  cr1.n54ny.ip.att.net (12.122.86.6)  94.582 ms  96.442 ms  102.697 ms

 8  cr2.cgcil.ip.att.net (12.122.1.2)  99.737 ms  100.391 ms  97.778 ms

 9  cr1.cgcil.ip.att.net (12.122.2.53)  103.210 ms  99.671 ms  93.815 ms

10  cr2.dvmco.ip.att.net (12.122.31.85)  94.303 ms  94.819 ms  94.950 ms

11  cr1.slkut.ip.att.net (12.122.30.25)  103.396 ms  96.528 ms  91.606 ms

12  cr2.la2ca.ip.att.net (12.122.30.30)  96.116 ms  95.607 ms  98.718 ms

13  gar4.lsrca.ip.att.net (12.122.104.89)  94.559 ms  102.401 ms  93.560 ms

14  12-122-254-226.attens.net (12.122.254.226)  93.059 ms

    12-122-254-230.attens.net (12.122.254.230)  96.316 ms

    12-122-254-226.attens.net (12.122.254.226)  211.630 ms

15  mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246)  92.562 ms  91.834 ms  91.939 ms

 

 

Lee_VZ

 

Gold Contributor VII
Smith6612
Posts: 5,888
Registered: ‎12-15-2010
0 Kudos

Re: Intermittent disconnects/severe lag

AT&T tends to have a funny naming system for their routers, that or they have not been updating those names, but I can tell you right off the bat the network once on AT&T shoots directly from New York to California, looks to be Los Angeles. It's impossible for the latency to start off at 90ms in New York and make it to California without a single twitch of latency (besides jitter-related variances). The latency on hops 2 and 4 is elevated and inconsistent, though it's hard to determine if that is just from someone spiking data across your line in your home since the initial latency to your router was also rediculous, or if those two Verizon routers were not prioritizing traceroute traffic. Boston to New York should be no more than a 6ms jump, since it is a short distance as technically you can go from the East Coast to the West Coast and back in no more than 70ms on some nice routes.

 

Here's a traceroute from my DSL connection. Notice the 10ms link between my area's core router and New York City. The latency across that path shouldn't even be that high, but I guess I'm stuck with it since ALL of my area's traffic travels down that path.

 

Tracing route to us.logon.battle.net [12.129.206.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2    10 ms     9 ms     8 ms  10.15.3.1
  3    10 ms    10 ms     9 ms  so-1-1-0-0.BUFF-CORE-RTR2.verizon-gni.net [130.81.13.77]
  4    19 ms    20 ms    20 ms  as4-0.NY5030-BB-RTR1.verizon-gni.net [130.81.20.106]
  5    20 ms    21 ms    20 ms  0.ae5.BR2.NYC4.ALTER.NET [152.63.18.29]
  6    21 ms    21 ms    20 ms  192.205.34.49
  7   103 ms   104 ms   101 ms  cr1.n54ny.ip.att.net [12.122.86.6]
  8   102 ms   103 ms    99 ms  cr2.cgcil.ip.att.net [12.122.1.2]
  9   102 ms   103 ms   103 ms  cr1.cgcil.ip.att.net [12.122.2.53]
 10   100 ms   100 ms   100 ms  cr2.dvmco.ip.att.net [12.122.31.85]
 11    98 ms    99 ms   135 ms  cr1.slkut.ip.att.net [12.122.30.25]
 12   118 ms   100 ms   100 ms  cr2.la2ca.ip.att.net [12.122.30.30]
 13   117 ms   100 ms    98 ms  gar4.lsrca.ip.att.net [12.122.104.89]
 14   170 ms    98 ms    98 ms  12-122-254-230.attens.net [12.122.254.230]
 15    99 ms    98 ms    98 ms  mdf001c7613r0003-gig-10-1.lax1.attens.net [12.129.193.242]
 16  12.129.211.34  reports: Destination net unreachable.

Trace complete.


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