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Contributor
omiomiomi
Posts: 3
Registered: ‎05-12-2012
0 Kudos

Interruption for many Google related services - what to check??

Hi,

 

I am using FiOS at home and it has been working very well for the last 6 months. Starting a few weeks ago, I started to have problem accessing mnay Google related service. I cannot download attachment from Gmail, the browser said the download was interrupted. Youtube video will stop loading after 10 seconds. 

I am using a Mac and I have tried different browers and got the same results. When I take my Mac elsewhere (e.g. work), I am able to use all those services with no problem. Strangely enough, my roommate has none of these problems (he has a PC). I did not change any internet settings in the last few months. I don't even know what to check/look. Any suggestions?

 

Thanks!

Gold Contributor VII
Smith6612
Posts: 5,781
Registered: ‎12-15-2010

Re: Interruption for many Google related services - what to check??

It's only Google sites? Hmm...

 

What browser are you using? Are you Wired or Wireless? Do sites such as Vimeo or Yahoo! give you any issues as far as streaming or downloading goes?

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
omiomiomi
Posts: 3
Registered: ‎05-12-2012
0 Kudos

Re: Interruption for many Google related services - what to check??

Hi,

Thanks for the reply!

 

Yes, Google related service only. We are using the wireless router provided by FiOS and I tried restarting it, didn't help. I have tried both Chrome and Safari, same results. Vimeo, Hulu and all other streaming services work very well. The most frustrating thign is I cannot even download attachment from Gmail. I use the same computer at work and it has no problem there. 

 

Any idea what I should check??

 

Contributor
omiomiomi
Posts: 3
Registered: ‎05-12-2012
0 Kudos

Re: Interruption for many Google related services - what to check??

It turns out YouTube doesn't load on my phone as well. Can anyone suggest what I can do?

 

Thanks!

Gold Contributor VII
Smith6612
Posts: 5,781
Registered: ‎12-15-2010
0 Kudos

Re: Interruption for many Google related services - what to check??

[ Edited ]

What does a continuous ping to Google.com or Youtube.com show as far as packet loss goes? Sounds like a lot of packet loss to me.

 

On a Mac to run a continuous ping, you will want to go to your Applications Folder, and then Utilities and then open up the Terminal. In the Terminal, enter in whichever command you'd like to run (they do the same thing).

 

ping www.google.com

ping www.youtube.com

 

Then press Enter (well, Return on Macs unless you're using a standard IBM/Windows keyboard instead of an Apple one). The PING command will run for as long as you do not close the Terminal, or until you tell it to stop. Avoid closing the terminal for a few minutes while it runs. When a few minutes have elapsed, press the Command + C key combination to stop the ping, and the Terminal will display some key statistics as it ends. Please copy/paste this information into a forum post or take a screenshot and upload it to your next post.

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
mlgill5
Posts: 1
Registered: ‎05-26-2012
0 Kudos

Re: Interruption for many Google related services - what to check??

Hey, I found this post today as I am having the exact same problem.  I pinged google and this is what I got.  At least I think this is what you requested from the other person.

 

Request timeout for icmp_seq 539
64 bytes from 173.194.75.99: icmp_seq=540 ttl=251 time=32.367 ms
64 bytes from 173.194.75.99: icmp_seq=541 ttl=251 time=75.157 ms
64 bytes from 173.194.75.99: icmp_seq=542 ttl=251 time=67.973 ms
64 bytes from 173.194.75.99: icmp_seq=543 ttl=251 time=26.868 ms
64 bytes from 173.194.75.99: icmp_seq=544 ttl=251 time=32.825 ms
64 bytes from 173.194.75.99: icmp_seq=545 ttl=250 time=31.618 ms
64 bytes from 173.194.75.99: icmp_seq=546 ttl=251 time=32.296 ms
64 bytes from 173.194.75.99: icmp_seq=547 ttl=251 time=30.012 ms
64 bytes from 173.194.75.99: icmp_seq=548 ttl=250 time=31.891 ms
Request timeout for icmp_seq 549

 

I can't seem to get it to stop completely.

 

Any ideas?  Have been having wireless problems in general and I was just going to try moving my router a little.

 

Thanks!

Silver Contributor I
mattheww
Posts: 668
Registered: ‎10-26-2008
0 Kudos

Re: Interruption for many Google related services - what to check??

Unfortunately Wi-Fi on most Verizon supplied routers is 802.11b/g. That utilizes spectrum that is utilized for a number of services like alarm system, cordless telephones etc, in addition to Wi-Fi services from your neighbors). In short there is no shortage of potential interference that can make Wi-Fi connections slow, or unreliable. That leaves  you with a few of choices.

 

1). Try a different channel setting for you Wi-Fi service. Log into you router (http://192.168.1.1) as administrator, and in the Wireless setting change for automatic (which is usually channel 11) to another channel. 1 and 6 are other available channels with no 'overlap' into the space utilized for Channel 11).  Regardless of channel, your computer should be able to find your network.

 

2). If that doesn't work, if you computer supports it, buy a dual band 802.11n wireless access point. These operate in two bands, and the 5Ghz band doesn't have a lot of users at this point, and it does have much more 'space' than the 2.4Ghz band used for 802.11b/g.  As a result the chances of a serious interference issue are greatly reduced. IN addition 802.11n support substantially higher transfer rates than 802.11b/g, so this tend to be a double 'win'.There are a number of threads in this forum about how to configure/connect a Wireless Access point to an existing FiOS router.

 

3). Use a wired connection. If you cannot reach the router from where you want to operate the computer, consider using 'powerline' ethernet. This utilizes the household wiring to propogate the ethernet. An adapter plugs into the wall and is connected to the Verizon router with an ethernet cable, and at the other end, your computer is connected to another adapter, that plugs into the wall. In theory with this you can effectively obtain wired ethernet service just about anywhere there is an electric outlet.

 

 

 

 

Good luck

 

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