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Contributor
alpal123490
Posts: 5
Registered: ‎09-04-2012
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Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

My Acer Aspire 5742z running windows 7 is having trouble connecting to the internet. The router has a strong signal. I have two other devices connected to it and they are working fine. I am using the correct password. I have tried a winsock reset and a bunch of other commands ( I can't remember exactly what they are now and I also reinstalled my driver (still nothing). I can connect to other networks just fine. I used verizon support and one took over my screen to try to solve the problem but no luck.

 

Any ideas on how to solve this problem?

Contributor
alpal123490
Posts: 5
Registered: ‎09-04-2012
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

It works fne when im connected via LAN ethernet

MVP
Smith6612
Posts: 5,850
Registered: ‎12-15-2010
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

Try updating the wireless driver from the wireless card manufacturer's website instead of from Acer's website. See if that improves anything.

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The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
alpal123490
Posts: 5
Registered: ‎09-04-2012
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

I uninstalled and reinstalled my wireless driver and still nothing. I sometimes have a connection to the internet but it works poorly and only for a short amount of time then I'm booted right off.

 

Contributor
rdlaub
Posts: 2
Registered: ‎12-26-2011
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

I have the exact same problem with a Leonovo ThinkPad.  The laptop connects to wireless network at work and at home all other devices connect wirelessly to the router, but not my ThinkPad.  I also had Verizon connect remotely and they got it to work until the next day when it dropped again.

MVP
Smith6612
Posts: 5,850
Registered: ‎12-15-2010
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

Where are you getting the Wireless driver from when you re-install it? Lenovo's website, a local store on your hard drive or are you getting it from say, Intel's website (a lot of ThinkPads come with Intel cards)?

========
The first to bring me 1Gbps Fiber for $30/m wins!
Contributor
alpal123490
Posts: 5
Registered: ‎09-04-2012
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

I got it off acers webs site

MVP
Smith6612
Posts: 5,850
Registered: ‎12-15-2010
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

OK. what's the name of your Wireless card? If you could verify that with me I'll find you a driver. Apparently your model has two possibly Wireless chipsets that could be in it. I see it's an Acer-branded card but these things are generally from Broadcom or Atheros (Qualcomm).

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The first to bring me 1Gbps Fiber for $30/m wins!
zm
Contributor
zm
Posts: 2
Registered: ‎08-27-2010
Device: Panasonic HD TV
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

My ASUS Eee PC netbook cannot get connected to my home FIOS router (MI424WR).  I seldom use this computer and the last I used, it was about a month ago in an airport in CA.  Since then it has been setting on the shelve.   I tried several things such as resetting the router, and directly connecting it to the the WAN Ethernet - with no luck.  The computer troubleshooting states "investigate router or access point issues".   I appreciate if you can offer me advice on this problem.

 

Thanks,

 

Zia 

Platinum Contributor I
Hubrisnxs
Posts: 5,519
Registered: ‎07-22-2009
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Re: Laptop won't connect to internet, using FIOS wireless router/modem - works on other networks

[ Edited ]

Turn on one of your TV's 

Go to menu > Customer Support > My Wireless Network

 

Disconnect your ethernet cable and connect using the settings on your TV screen

 

Let me know if it shows connected or not

Also do an ipconfig

and let us know what ip address you have.

 

After you get an ip address, if you can't connect still do two pings

one ping to 4.2.2.2 and then a 2nd ping to www.yahoo.com and let us know how many packets sent and received on both.

 

Also make sure, that in internet explorer, you are using no proxy settings.

 

So go to control panel, internet options and then go to the connections tab.  at the connections tab select LAN settings

 

make sure it looks like this

 

 

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