Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
skyandmoon
Posts: 2
Registered: ‎01-06-2011

Limited or no connectivity from wireless devices

Help!  All of a sudden on Sunday all of the laptops tops and ipods stopped working.  There is limited on no connectivity to the wireless router.  I have tried everything from resetting the router, to turning everything off.

 

There are even times that I show a connection but no web page comes up.  This is very frustrating.

 

Can anyone help please?

Nickel Contributor
lou61166
Posts: 66
Registered: ‎01-04-2011
Device: Actiontec - MI424WR-
Plan: Extreme HD 25/25
Location: New Jersey

Re: Limited or no connectivity from wireless devices

To help with your issue you should supply the make of your router your connection type at the ONT Coaxial or Ethernet,and it  would not be a bad idea to post your main PC specs that was used to set up fios,also if you have TV is their any issues with the guide, on demand,or dvr recording.and did you try and contact Verizon tech support.

All Star
viafax999
Posts: 1,734
Registered: ‎11-10-2009
Device: Chromecast tv phone
Plan: Digital Voice, 75/35
Location: Westford MA

Re: Limited or no connectivity from wireless devices

Having reset the router now go in and check the wireless setting.  make a note of the ssid and change the security from wep to wpa/2 and enter your own passphrase.  Then go back to the laptops etc. and delete the old wireless connection if it does not prompt for the new login details.  Then restarting the wireless connection should show you the available wireless network, select the one with your ssid and enter your new passphrase.

Does that resolve it?

 

Contributor
skyandmoon
Posts: 2
Registered: ‎01-06-2011

Re: Limited or no connectivity from wireless devices

We are using the verizon MI424WR router.

All Star
viafax999
Posts: 1,734
Registered: ‎11-10-2009
Device: Chromecast tv phone
Plan: Digital Voice, 75/35
Location: Westford MA
0 Kudos

Re: Limited or no connectivity from wireless devices


skyandmoon wrote:

We are using the verizon MI424WR router.


Doesn't matter, the settings are the same for the Westell and the Actiontec.

Contributor
BarbJ
Posts: 1
Registered: ‎01-16-2012
0 Kudos

Re: Limited or no connectivity from wireless devices

My wireless network connection says limited or no connectivity.  I've checked the router connections and everything seems to be working.  Any ideas?

Copper Contributor
Mistaya
Posts: 46
Registered: ‎04-02-2012
0 Kudos

Re: Limited or no connectivity from wireless devices

Mine did that and a Verizon tech sent something through to the router after I did a hard reset and it helped. I still get disconnected a lot but rarely get limited now. He said all limited means is it knows the Internet is there but is having issues fully connecting. Before I called them I did hard and soft resets and even shut computers off trying and hoping for a fresh connection when brought back up but that didn't work. Only thing that helped me is their techs which I have to say so far ( fingers crossed ) have been very nice and helpful minus the last one that was nice just couldn't listen very well. Like I said they could see something was wrong on their end and sent a signal of some kind to it after a hard reboot had been started
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411