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Service & Device help
01-06-2011 04:11 AM
Help! All of a sudden on Sunday all of the laptops tops and ipods stopped working. There is limited on no connectivity to the wireless router. I have tried everything from resetting the router, to turning everything off.
There are even times that I show a connection but no web page comes up. This is very frustrating.
Can anyone help please?
01-06-2011 04:33 AM
To help with your issue you should supply the make of your router your connection type at the ONT Coaxial or Ethernet,and it would not be a bad idea to post your main PC specs that was used to set up fios,also if you have TV is their any issues with the guide, on demand,or dvr recording.and did you try and contact Verizon tech support.
01-06-2011 04:38 AM
Having reset the router now go in and check the wireless setting. make a note of the ssid and change the security from wep to wpa/2 and enter your own passphrase. Then go back to the laptops etc. and delete the old wireless connection if it does not prompt for the new login details. Then restarting the wireless connection should show you the available wireless network, select the one with your ssid and enter your new passphrase.
Does that resolve it?
04-03-2012 07:26 AM
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