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Yesterday on myverizon I was offered "GET A GREAT DEAL ON FASTER INTERNET AND A NEW ROUTER". I have a screenshot of the offer, which has no qualifiers. Since I already have a Rev I router, a new router would be the gateway.
I clicked on the link and ordered. The order processed, and no mention was made of the router. I called and a rep told me that since I had an "advanced" router, I would not receive a new one unless I wanted a new one of the same version or was willing to pay $9.99 a month. I questioned why, if she knew what router I had, I was presented with the offer. She said that "marketing" didn't know what router I had. I asked to speak with a supervisor, and she told me she was an "account manager".
This is a false and misleading offer, and I have complained to the Better Business Bureau, and will be pursuing with competitent state and Federal agencies that would have jurisdiction over such activities.
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Hi Mark-e,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
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I also received a solicitation in the mail from Verizon saying that I could get 75/75 high speed internet and a FREE Gateway router for only $10 more per month. It says I would get first month's upgrade for free if I signed up online.
I attempted to sign up online. It added $35 per month to my bill, rather than $10. I tried to do an online chat with a representative, and he said he couldn't guarantee the price, because he's in the sales department. What on earth?? Sales and marketing don't communicate with each other?
This is a misleading marketing campaign if the price of the upgraded service is actually $35 more per month.
I would like to contact Verizon about it, but sales and marketing disavow any knowledge of each other, making it a very frustrating process.
My next communication will be to the FCC.
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Hello Sang1224
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
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I think the FTC, not the FCC would have jurisdiction over these issues. Your local cable regulatory body and state attorney general/consumer protection agency might as well. I would suggest going to the BBB web site. VZ seems responsive to them. I received an email from the "Verizon Executive Relations Team" asking for more information a few hours after filing a complaint. I provided it, along with a screenshot of the offer. I haven't heard back from them or my post here.
Interestingly, today I was presented with another offer, $5 a month more for 50/50 for two years. Of course I ordered 50/50 yesterday. I took a screenshot of that too.
There does not seem to be a link between what you have, either service or hardware and what the "marketing" computer presents to you.
I am waiting to see if the my BBB complaint resolves the issue before pursuing formal regulatory redress.
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Please keep me posted regarding the outcome.
I am never surprised by Verizon's marketing shenanigans, but everyone in my cul-de-sac is running a VZ WiFi router, so the signal is always bogged down. I just want to get this new router and see if it helps with my service.
I will try again today, if I can get someone on the phone.
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Thank you, Elizabeth. My email address is {edited for privacy}. Perhaps that will be helpful when your team reaches out.
Thanks.
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@Sang1224 wrote:
Please keep me posted regarding the outcome.
I am never surprised by Verizon's marketing shenanigans, but everyone in my cul-de-sac is running a VZ WiFi router, so the signal is always bogged down. I just want to get this new router and see if it helps with my service.
I will try again today, if I can get someone on the phone.
I'll keep you posted. No contact from either here or {edited for privacy} Verizon Executive Relations Team, who emailed me yesterday. I just checked my call log in DV and my cell, and no missed calls.
In my now daily check of offers, today was 75/75 for $10 and a new router. I clicked it, and unlike your experience, it did offer it to me for only $10 more for 2 years. As tempting as it was to do it for another free router I resisted, waiting to see how this is resolved.
I will wait till later today to see if anyone reaches out before going further.
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I have heard from no one and haven't gotten an email. When I try to get the offer online now, I can't get it anymore. I still have my flier, and I guess I'll try the BBB or call a friend at the AG's office.
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Thank you for letting us know. We will send another note to them.