Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
Sailor_Jack
Posts: 2
Registered: ‎04-21-2011

Network connection - time out

I am a novice with most of this.... but I keep getting dropped calls on my Vonage line.  I recently installed FIOS.  Someone suggested doing a tracert to see where my connection is getting stuck.  Every time I do it, step # 4 times out - - which appears to be somewhere in the verizon network.  What do I do?


C:\Users\Jack>tracert anchormodular.com

Tracing route to anchormodular.com [66.241.218.238]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     8 ms     7 ms     6 ms  L100.PHLAPA-VFTTP-78.verizon-gni.net [71.123.51.1]
  3     7 ms     5 ms     7 ms  G2-0-6-878.PHLAPA-LCR-08.verizon-gni.net [130.81.110.102]
  4     *        *        *     Request timed out.
  5    13 ms    18 ms    13 ms  so-7-1-0-0.RES-BB-RTR2.verizon-gni.net [130.81.19.106]
  6    19 ms    23 ms    23 ms  0.ae2.BR2.IAD8.ALTER.NET [152.63.34.73]
  7    13 ms    14 ms    31 ms  ae7.edge1.washingtondc4.level3.net [4.68.62.137]
  8    22 ms    17 ms    16 ms  ae-44-90.car4.Washington1.Level3.net [4.69.149.198]
  9    16 ms    16 ms    49 ms  BANDCON.car4.Washington1.Level3.net [4.79.170.182]
 10    20 ms    19 ms    19 ms  core1-ten-2-1.nwrk1.hostmysite.net [67.59.145.33]
 11    18 ms    19 ms    19 ms  shared2.dc3.hostmysite.net [67.59.145.20]
 12    18 ms    19 ms    19 ms  sh-edge.dc3.hostmysite.net [67.59.145.54]
 13    19 ms    19 ms    19 ms  66.241.218.238

Trace complete.

C:\Users\Jack>

Silver Contributor IV
jumpin68ny
Posts: 1,766
Registered: ‎05-14-2009

Re: Network connection - time out

I successfully run Vonage here on FIOS without issue.

 

Have you recently tried to reboot the Verizon router to clear anything up that may be stuck?

 

If you traceroute to other sites, do you get the same timeout?

Gold Contributor I
spacedebris
Posts: 1,692
Registered: ‎05-17-2009

Re: Network connection - time out


Sailor_Jack wrote:

I am a novice with most of this.... but I keep getting dropped calls on my Vonage line.  I recently installed FIOS.  Someone suggested doing a tracert to see where my connection is getting stuck.  Every time I do it, step # 4 times out - - which appears to be somewhere in the verizon network.  What do I do?


C:\Users\Jack>tracert anchormodular.com

Tracing route to anchormodular.com [66.241.218.238]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     8 ms     7 ms     6 ms  L100.PHLAPA-VFTTP-78.verizon-gni.net [71.123.51.1]
  3     7 ms     5 ms     7 ms  G2-0-6-878.PHLAPA-LCR-08.verizon-gni.net [130.81.110.102]
  4     *        *        *     Request timed out.
  5    13 ms    18 ms    13 ms  so-7-1-0-0.RES-BB-RTR2.verizon-gni.net [130.81.19.106]
  6    19 ms    23 ms    23 ms  0.ae2.BR2.IAD8.ALTER.NET [152.63.34.73]
  7    13 ms    14 ms    31 ms  ae7.edge1.washingtondc4.level3.net [4.68.62.137]
  8    22 ms    17 ms    16 ms  ae-44-90.car4.Washington1.Level3.net [4.69.149.198]
  9    16 ms    16 ms    49 ms  BANDCON.car4.Washington1.Level3.net [4.79.170.182]
 10    20 ms    19 ms    19 ms  core1-ten-2-1.nwrk1.hostmysite.net [67.59.145.33]
 11    18 ms    19 ms    19 ms  shared2.dc3.hostmysite.net [67.59.145.20]
 12    18 ms    19 ms    19 ms  sh-edge.dc3.hostmysite.net [67.59.145.54]
 13    19 ms    19 ms    19 ms  66.241.218.238

Trace complete.

C:\Users\Jack>


Since it always times out there, that is nothing to be concerned about. That is just a router that is set to not respond to ping commands. not that unusual. Since the trace does proceed past that point, it is passing through. It would only be a problem if it responded sometimes and not at others. The tracert posted there looks good. There doesnt seem to be any obvious issues. There is only one very small hiccup at hop 9 on ping 3, but that should not cause any issues and is fairly normal on an internet connection. So it looks like you are not dropping any packets, at least not in this trace anyway.




====================================================================================

Error exists between keyboard and chair.
Contributor
Sailor_Jack
Posts: 2
Registered: ‎04-21-2011

Re: Network connection - time out

I have had the call dropping problem for quite some time now.... I used to think it was my Comcast connection, but now on FIOS too.  I do reset my router and vonage box often.  I've had my vonage box for several years -- maybe that is the source?  I suppose there could be a firmware upgrade available.  I run a small business and I hate it when a call gets dropped, which seems to be a couple times a week.

Silver Contributor IV
jumpin68ny
Posts: 1,766
Registered: ‎05-14-2009

Re: Network connection - time out

You need to call Vonage right away and inform them of the problem.  Be sure they know the problem existed on both Comcast and now Fios.  They may push a new firmware or just flash the device with replacement software.  If the problem exists after that they will then send you a replacement router.  I've had vonage for years and they are pretty good about taking care of things like this.

 

Jim

 

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411