New complain, no one helping
AngryCustomer93
Enthusiast - Level 1
I have horrible experience with verizon. In 3 months, my internet stop working 5 times. In each of them I could get appointment with technician after 3 hours of talk on the phone. Technician comes couple of days later. They don't do proper job. 2 weeks later, my internet is off.

Today a technician came to my place with no information on the history of problem. Then he left without fixing it. He close the ticket as if he fixed it. I don't want to call them and wait 3 hours on the phone.

Please help me!!!

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1 Solution

Correct answers
Re: New complain, no one helping
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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Re: New complain, no one helping
AngryCustomer93
Enthusiast - Level 1

I also have terrible experience with two of verizon employees. I try hard to find a place to complain, but it seems impossible to complain without wasting 5 hours on the phone with machine.

Please someone help me about this. Employee id's are
{edited for privacy}

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Re: New complain, no one helping
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.