FiOS Internet

[#1]

I have the UltraLine Series3 Model 9100EM router for FIOS, 25/15. I'm running one physical connection to it, and have 3 wireless clients.

Every couple weeks now, the router magically decides to revert back to factory defaults, and can happen at any time of the day, at any traffic. The SSID, security, and network list all vanish. The physical connections are still fine though.

The only settings I change are the SSID, WPA2, and MAC. Nothing fancy in the advanced sections. Once the router reverts back, all 3 wireless clients cannot connect anymore, and people from the outside immediately start mooching. This is not good.

So I have to re-enter everything one every couple weeks, and it's getting a bit frustrating for my business. Is there a firmware update available? Is this a known issue?

Any suggestions are welcome.

Thanks! - hazmatt

[#2]

For the most up to date firmware

Go to http://www2.verizon.net/micro/fios_router_update/

Select the router

[#3]

I already have the latest firmware.  I re-flahsed it anyway, no help.

Any other suggestions?

[#4 · Accepted solution]

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hazmatt wrote:

I already have the latest firmware.  I re-flahsed it anyway, no help.

Any other suggestions?

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Yes.

#1 In the router go to Advanced -> UPnP.

#2 If that feature is turned on, turn that off.

#3 In the router, did you change the password of the router? I would believe this is in Advanced.

[#5]

It is a bad router according to me. Call tech support to get it replaced.

No way it should reset to default on its own.

[#6]

I reset back to defaults, re-entered my router access login, unchecked UPnP, changed the SSID, re-entered by WPA2 and MAC settings.

It's been 48 hours so far, no issues so far.

If this happens again, what would be the next thing to try? Would this happen if someone is hacking it and forcing it to reset? My business organizes privacy-sensitive information.