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Security Answer Isn't Mine!
jdfloyd1
Newbie
‎06-22-2013 08:27 AM

I went to change my password, and the security question I was asked - the answer had more characters than what the correct answere is. And there was only one security question asked. HELP!

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Re: Security Answer Isn't Mine!
walt178
Specialist - Level 3
‎06-22-2013 09:27 AM

You need to contact customer support. 

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Re: Security Answer Isn't Mine!
smith6612
Community Leader
Community Leader
‎06-22-2013 11:48 AM

Get a copy of your bill and call Verizon, preferably from your FiOS phone service. That should be most of what you need to prove who you are so that answer can be reset.

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Re: Security Answer Isn't Mine!
jdfloyd1
Newbie
‎06-23-2013 09:43 AM

Thank you!

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Re: Security Answer Isn't Mine!
jdfloyd1
Newbie
‎06-23-2013 09:43 AM

Walt,

Thank you!

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Re: Security Answer Isn't Mine!
smith6612
Community Leader
Community Leader
‎06-23-2013 09:53 PM

You're welcome! 🙂

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