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Gold Contributor VII
Smith6612
Posts: 4,660
Registered: ‎12-15-2010
0 Kudos

Re: Slow download from Switzerland

[ Edited ]

... and Comcast, and Level3. I've normally found that routing over Global Crossing, Level3 or Telia to Europe has always been rather reliable. The question is, what about the return path? What you see in a traceroute is only part of the picture. A trace from the server to either your FiOS or the affected Comcast connection also needs to be ran.

 

Next question is, since this seems to be on an IP address owned by Swisscom, is this in an actual datacenter, or is this being hosted out of someone's home on perhaps some old PC? They might have 10MB/s upstream, but if it's a residential connection that guarantee could ultimately be gone. Now if it's in datacenter I'd say more than likely the server is misconfigured in an odd way.

 

Here's a trace from my DSL connection:

 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\>tracert 195.65.42.22

Tracing route to 195.65.42.22 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2    10 ms     9 ms     8 ms  10.15.3.1
  3    22 ms    48 ms    48 ms  so-1-1-0-0.BUFF-CORE-RTR1.verizon-gni.net [130.81.13.73]
  4    20 ms    20 ms    20 ms  as4-0.NY325-BB-RTR1.verizon-gni.net [130.81.20.104]
  5    20 ms    20 ms    20 ms  0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
  6    20 ms    20 ms    21 ms  GigabitEthernet6-0-0.GW1.NYC4.ALTER.NET [152.63.20.49]
  7    20 ms    20 ms    19 ms  teliasonera-test.customer.alter.net [157.130.255.206]
  8    20 ms    20 ms    19 ms  nyk-bb1-link.telia.net [213.155.135.18]
  9   101 ms   101 ms   100 ms  prs-bb1-link.telia.net [80.91.253.121]
 10   111 ms   110 ms   110 ms  zch-b1-link.telia.net [80.91.249.112]
 11   111 ms   110 ms   110 ms  swisscom-ic-150898-zch-b1.c.telia.net [213.248.89.250]
 12   113 ms   114 ms   111 ms  i79zhh-025-bun7.bb.ip-plus.net [138.187.129.6]
 13   113 ms   113 ms   113 ms  i62bsw-000-gig0-1.bb.ip-plus.net [138.187.130.175]
 14   113 ms   113 ms   112 ms  i62bsw-001-vla50.bb.ip-plus.net [138.187.136.144]
 15   113 ms   113 ms   113 ms  ipp-awai-ch-bsk-r-001-gig0-1.ce.ip-plus.net [164.128.148.126]
 16   113 ms   113 ms   113 ms  195.65.42.18
 17   114 ms   114 ms   114 ms  195.65.42.22

Trace complete.

C:\Users\>

 

 

 

I don't understand why ICMP data comes in so irratically on FiOS and Cable, but on DSL the traces are awfully clean. I don't think you can get any cleaner than the above trace to be honest.

========
Remember: YouTube is not a comprehensive benchmark. See the Google Product forums for slowdown issues.
Wireless issues? http://tinyurl.com/mfh3sud
Bronze Contributor II
JDoe
Posts: 265
Registered: ‎01-09-2012
0 Kudos

Re: Slow download from Switzerland

All good questions. Its late in Basel, Switzerland, so I will communicate with him via Yahoo IM Monday AM.
The Lithium Software sux !!
Bronze Contributor II
JDoe
Posts: 265
Registered: ‎01-09-2012
0 Kudos

Re: Slow download from Switzerland

They have a 10MB/s pipe in a Datacenter with a fibreoptic link.

 

TraceRoute to me...

----------------------------------

3     1 ms    <1 ms    <1 ms  195.65.42.17
4     1 ms     1 ms     1 ms  i62bsw-001-gig1-6x30.bb.ip-plus.net[164.128.148125]
5     2 ms     1 ms     1 ms  i62bsg-010-vla51.bb.ip-plus.net[138.187.136.161
6     2 ms     1 ms     1 ms  i62bsw-000-gig0-2x10.bb.ip-plus.net[138.187.129.205]
7     6 ms     6 ms     7 ms  i79zhh-025-gig0-9-0-4.bb.ip-plus.net[138.187.13.174]
8    32 ms     4 ms     4 ms  i79tix-005-ae0.bb.ip-plus.net [138.187.129.7]
9     4 ms     4 ms     4 ms  zch-b1-link.telia.net [213.248.90.237]
10    13 ms    13 ms    13 ms  prs-bb1-link.telia.net [80.91.249.113]
11   100 ms   100 ms   105 ms  ash-bb1-link.telia.net [80.91.252.36]
12    94 ms   106 ms    94 ms  TenGigE0-2-0-0.GW1.IAD8.ALTER.NET[63.125.125.41
13   134 ms   100 ms    94 ms  0.xe-3-0-0.XL4.IAD8.ALTER.NET [152.63.35.150]
14   107 ms   107 ms   107 ms  0.ge-1-2-0.PHIL-BB-RTR2.verizon-gni.NET[152.63..250]
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.

 

TraceRoute to Comcast....

---------------------------------------------

 4     1 ms     1 ms     1 ms  i62bsw-001-gig1-6x30.bb.ip-plus.net[164.128.148.125]
  5     2 ms     1 ms     1 ms  i62bsw-000-gig0-3x50.bb.ip-plus.net[138.187.136.129]
  6     6 ms     6 ms     7 ms  i79zhh-025-gig0-9-0-4.bb.ip-plus.net[138.187.13.174]
  7     4 ms     3 ms     3 ms  i79tix-005-ae0.bb.ip-plus.net[138.187.129.7]
  8     4 ms     4 ms     4 ms  zch-b1-link.telia.net [213.248.90.237]
  9    15 ms    15 ms    15 ms  ffm-bb2-link.telia.net [80.91.249.115]
 10    15 ms    15 ms    15 ms  ffm-b2-link.telia.net [80.91.246.219]
 11    14 ms    13 ms    13 ms  teleglobe-122701-ffm-b2.telia.net[213.248.69.38]
 12    14 ms    14 ms    14 ms  if-7-2.tcore1.FNM-Frankfurt.as6453.net[195.219.50.2]
 13    34 ms    30 ms    29 ms  if-5-2.tcore1.AV2-Amsterdam.as6453.net[195.219.194.13]
 14    30 ms    29 ms    31 ms  if-2-2.tcore2.AV2-Amsterdam.as6453.net[195.219.194.6]
 15    29 ms    29 ms    29 ms  if-5-2.tcore2.L78-London.as6453.net[80.231.131.13]
 16     *       98 ms   107 ms  195.219.243.22
 17    96 ms    96 ms    96 ms  Vlan551.icore1.NTO-NewYork.as6453.net[209.58.26.82]
 18    97 ms   115 ms    98 ms pos-1-15-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.87.121]
 19   159 ms    96 ms    96 ms so-0-1-0-0-ar03.plainfield.nj.panjde.comcast.net [68.86.95.178]
 20   105 ms   103 ms   115 ms xe-7-0-1-0-ar03.eastwindsor.nj.panjde.comcast.net [68.85.62.198]
 21   106 ms   106 ms   101 ms xe-11-0-0-0-sur01.eatontown.nj.panjde.comcast.net [68.85.62.78]
 22   125 ms   119 ms   111 ms ge-0-2-ubr03.clementon.nj.panjde.comcast.net [68.86.212.178]
 23     *        *        *     Request timed out.
 24     *


 

Interestingly, when I upload it is quick.  I uploaded a 20MB file and it took no more than 30 ~ 40 seconds.

 

The service indicates I am the only client having a problem.  A client in Germany gets 2MB/s download.

The Lithium Software sux !!
Bronze Contributor II
JDoe
Posts: 265
Registered: ‎01-09-2012
0 Kudos

Re: Slow download from Switzerland

Smith6612:

 

I answered you questions. Now what ?

The Lithium Software sux !!
Gold Contributor VII
Smith6612
Posts: 4,660
Registered: ‎12-15-2010
0 Kudos

Re: Slow download from Switzerland

[ Edited ]

I really wouldn't have an idea at this very moment, as it looks like the return path for both connections jive closely with the sending path. The latency is showing nothing out of the ordinary so I have no idea where the problem may be. I do notice one thing about the Comcast reverse route, and it seems that the particular link coming back is running over TATA, if I'm not mistaken who Comcast is known to overload their peering points with in the past. They don't look problematic though.

 

As a test, I'd like you to try something. Even though the server I'm going to link you to is not in Switzerland, it is in Europe so it should at least give us a rough idea on what could be going on. It sounds like something is still up to me with perhaps the server-end if the problem developed after Windows server patches were applied (I'm assuming they're running Windows based on the trace provided).

 

Run a few tests to this site and tell me what kind of results you get. You only need to do it on the FiOS, but if you wish to run it on the Comcast connection, feel free.

 

http://npad.iupui.mlab2.ams01.measurement-lab.org:8000/ (Do not post up the URL to your test. It gives your IP). Set this test to an RTT of 130, and the target rate to the rated speed of your FiOS connection, to the nearest megabit.

 

http://ndt.iupui.ams01.measurement-lab.org:7123/ (Provide the complete test results from the More Details section).

 

 

Both of the above servers are in the same path, however, here's a traceroute to the above servers. Notice Level3? Different route, different servers, different host. So this will effectively knock out a good chunk of the path as being the culprit, so to speak. Not set in stone but pretty reliable.

 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\>tracert ndt.iupui.ams01.measurement-lab.org

Tracing route to ndt.iupui.ams01.measurement-lab.org [213.244.128.164]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     9 ms     9 ms     9 ms  10.15.3.1
  3     9 ms     9 ms     9 ms  so-1-1-0-0.BUFF-CORE-RTR1.verizon-gni.net [130.81.13.73]
  4    20 ms    20 ms    19 ms  as4-0.NY325-BB-RTR1.verizon-gni.net [130.81.20.104]
  5    20 ms    20 ms    20 ms  0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
  6    20 ms    20 ms    20 ms  0.ae3.BR3.NYC4.ALTER.NET [152.63.16.181]
  7    21 ms    20 ms    20 ms  204.255.173.54
  8    20 ms    20 ms    20 ms  vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
  9    21 ms    20 ms    20 ms  ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
 10    89 ms    88 ms    88 ms  ae-41-41.ebr2.London1.Level3.net [4.69.137.65]
 11    96 ms    95 ms    95 ms  ae-48-48.ebr2.Amsterdam1.Level3.net [4.69.143.81]
 12    97 ms    97 ms    97 ms  ae-57-222.csw2.Amsterdam1.Level3.net [4.69.153.206]
 13    96 ms    96 ms    98 ms  ae-2-52.edge3.Amsterdam1.Level3.net [4.69.139.169]
 14    97 ms    96 ms    96 ms  213.244.128.164

Trace complete.

C:\Users\>

========
Remember: YouTube is not a comprehensive benchmark. See the Google Product forums for slowdown issues.
Wireless issues? http://tinyurl.com/mfh3sud
Bronze Contributor II
JDoe
Posts: 265
Registered: ‎01-09-2012
0 Kudos

Re: Slow download from Switzerland

http://tinyurl.com/FiOS-TST

I am unable to grab the results from the 2cnd test Java Applet output.  :-(

The Lithium Software sux !!
Gold Contributor VII
Smith6612
Posts: 4,660
Registered: ‎12-15-2010
0 Kudos

Re: Slow download from Switzerland

[ Edited ]

It looks like the test broke for some reason. Try running it again. It should give a result similar to this:

 

Test conditions
Tester: 213.244.128.153 (213.244.128.153) [?]
This report is based on a 1 Mb/s target application data rate [?]
This report is based on a 130 ms Round-Trip-Time (RTT) to the target application [?]
The Round Trip Time for this path section is 118.000000 ms.
The Maximum Segment Size for this path section is 1452 Bytes. [?]
Target host TCP configuration test: Warning! [?]
Warning: TCP connection is not using RFC1323 timestamps. [?]
Diagnosis: The target (client) is not properly configured. [?]
Warnings reflect problems that might not affect target end-to-end performance. [?]
>  See TCP tuning instructions at http://www.psc.edu/networking/projects/tcptune/ [?]
Path measurements [?]
The path to the tester is too long for accurate measurements.
>  Test a shorter path section or reduce the target data rate and/or RTT. [?]
Data rate test: Pass! [?]
Pass data rate check: maximum data rate was 1.208021 Mb/s [?]
Loss rate test: Pass! [?]
Pass: zero losses in 2439 packets, loss rate less than 0.041000%. [?]
FYI: To get 1 Mb/s with a 1452 byte MSS on a 130 ms path the total end-to-end loss budget is 0.392157% (255 packets between losses). [?]
Suggestions for alternate tests
FYI: This path may even pass with a more strenuous application: [?]
    Try rate=1 Mb/s, rtt=332 ms
Or if you can raise the MTU: [?]
    Try rate=1 Mb/s, rtt=2060 ms, mtu=9000 bytes
Network buffering test: Warning! [?]
This test did not complete due to other problems with the path, target or tester.
>  Correct other problems first, and then rerun this test. [?]
Estimated queue size is at least: Pkts: 5 Bytes: 7260
This is probably an underestimate of the actual queue size. [?]
This corresponds to a 70.000000 ms drain time. [?]
To get 1 Mb/s with on a 130 ms path, you need 16250 bytes of buffer space. [?]
Tester validation: Pass! [?]
No internal tester problems were detected.
Tester version: $Id: pathdiag.py,v 1.47 2009/06/10 21:19:57 mathis Exp
------------------
If the test refuses to work what so ever, post up the result you get (just speed-wise) of what you get via the second link. You can also download a file from here to measure the speed (This is located in Switzerland): http://archlinux.puzzle.ch/iso/2011.08.19/archlinux-2011.08.19-core-dual.iso . This is hosted on Sunrise Communications, AG 's network so while it is a different provider, it proves Verizon and Comcast as not the issue. Here's a trace to the linked .iso download. I touch base with Global Crossing and then hand off to Sunrise communications. Basically go from New York right to Switzerland. Can't get any better than that.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\>tracert archlinux.puzzle.ch

Tracing route to archlinux.worldweb2000.com [195.141.111.17]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     9 ms     9 ms     9 ms  10.15.3.1
  3    10 ms     8 ms     9 ms  so-1-1-0-0.BUFF-CORE-RTR2.verizon-gni.net [130.81.13.77]
  4    22 ms    18 ms    19 ms  as4-0.NY5030-BB-RTR1.verizon-gni.net [130.81.20.106]
  5    21 ms    20 ms    20 ms  0.ae5.BR3.NYC4.ALTER.NET [152.63.16.9]
  6    20 ms    20 ms    20 ms  204.255.168.194
  7   135 ms   108 ms   107 ms  SUNRISE-COMMUNICATIONS-AG.ae1.426.401ar3.ZRH1.gblx.net [208.178.60.166]
  8     *        *        *     Request timed out.
  9   114 ms   114 ms   113 ms  212.161.254.174
 10   116 ms   115 ms   116 ms  194.230.84.86
 11   114 ms   113 ms   114 ms  archlinux.worldweb2000.com [195.141.111.17]

Trace complete.

C:\Users\>
I am downloading at a rate of 130KB/s, the max my line can do from that server.
========
Remember: YouTube is not a comprehensive benchmark. See the Google Product forums for slowdown issues.
Wireless issues? http://tinyurl.com/mfh3sud
Bronze Contributor II
JDoe
Posts: 265
Registered: ‎01-09-2012
0 Kudos

Re: Slow download from Switzerland

[ Edited ]

http://tinyurl.com/FiOS-test-1

Still can not copy text from second test site Java Applet. - http://ndt.iupui.ams01.measurement-lab.org:7123/

 

Client 2 Server - 5.32Mb/s

Server 2 Client - 13.42Mb/s

 

tracert archlinux.puzzle.ch

Tracing route to archlinux.worldweb2000.com [195.141.111.17]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     5 ms     4 ms     4 ms  L100.NWRKNJ-VFTTP-125.verizon-gni.net [98.109.220.1]
  3     5 ms     7 ms     5 ms  G5-0-8-1825.NWRKNJ-LCR-08.verizon-gni.net [130.81.139.106]
  4     6 ms     7 ms     6 ms  so-5-0-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.29.10]
  5     8 ms     6 ms     7 ms  0.so-7-1-0.XL4.EWR6.ALTER.NET [152.63.16.129]
  6     7 ms     7 ms     8 ms  0.so-1-0-3.XT2.NYC4.ALTER.NET [152.63.17.110]
  7     7 ms    10 ms     7 ms  GigabitEthernet5-0-0.GW1.NYC4.ALTER.NET [152.63.20.101]
  8     8 ms     7 ms     7 ms  teliasonera-test.customer.alter.net [157.130.255.206]
  9     7 ms     7 ms     8 ms  nyk-bb1-link.telia.net [213.155.135.18]
 10    88 ms    87 ms    86 ms  prs-bb1-link.telia.net [80.91.253.121]
 11   101 ms   102 ms   103 ms  zch-b1-link.telia.net [80.91.249.112]
 12    97 ms    97 ms    97 ms  sunrise-ic-136177-zch-b1.c.telia.net [213.248.85.66]
 13     *        *        *     Request timed out.
 14   135 ms   134 ms   136 ms  212.161.179.166
 15   137 ms   136 ms   137 ms  194.230.84.86
 16   134 ms   134 ms   136 ms  archlinux.worldweb2000.com [195.141.111.17]

Trace complete.

 

----------

 

wget http://archlinux.puzzle.ch/iso/2011.08.19/archlinux-2011.08.19-core-dual.iso
--2012-02-18 10:03:53--  http://archlinux.puzzle.ch/iso/2011.08.19/archlinux-2011.08.19-core-dual.iso
Resolving archlinux.puzzle.ch (archlinux.puzzle.ch)... 195.141.111.17
Connecting to archlinux.puzzle.ch (archlinux.puzzle.ch)|195.141.111.17|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 705691648 (673M) [text/plain]
Saving to: `archlinux-2011.08.19-core-dual.iso'

 3% [>                                      ] 23,656,348  1.10M/s  eta 10m 20s

 


The Lithium Software sux !!
Bronze Contributor II
JDoe
Posts: 265
Registered: ‎01-09-2012
0 Kudos

Re: Slow download from Switzerland

I am beginning to thing I am being throttled. :-(
The Lithium Software sux !!

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