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Still capped at mid tier internet speeds
kyse1
Enthusiast - Level 1
‎04-15-2014 08:08 AM

Why isn't the higher tier speeds available to my house?  Nobody seems to be able to answer this question, not sure where to turn to ask anymore.

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Re: Still capped at mid tier internet speeds
smith6612
Community Leader
Community Leader
‎04-15-2014 05:44 PM

What is the model of the ONT at your home? If you're not sure, take a picture of it.

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Re: Still capped at mid tier internet speeds
kyse1
Enthusiast - Level 1
‎04-16-2014 04:03 PM

SFH ONT 611

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Re: Still capped at mid tier internet speeds
smith6612
Community Leader
Community Leader
‎04-17-2014 06:26 AM

The Tellabs ONT 611 is a BPON ONT and Verizon will not provision that higher than 75Mbps/35Mbps. To get something higher Verizon would need to have GPON available at your Fiber distribution hub, and you would need to get a new ONT on top of an Ethernet connection.

It wouldn't hurt to call and ask Verizon if it's possible for them to get you more in some way, shape or form.

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Re: Still capped at mid tier internet speeds
kyse1
Enthusiast - Level 1
‎04-17-2014 07:32 AM

So they send me emails telling me they are going to up my monthly cost, want me to sign a new 2 year contract, and continue to run me on outdated equipment.

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Re: Still capped at mid tier internet speeds
tns2
Community Leader
Community Leader
‎04-18-2014 02:30 AM

IF the location is able to do the higher tier they WILL give you the equipment upgrades for free.  Probably they are not currently able to do so without upgrading their local office.

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