FiOS Internet

[#1]

I can set up ANOTHER sub account, I can change the FIRST NAME, LAST NAME, DATE OF BIRTH etc associated with the my current Sub Account, but I can NEVER access it again???   How do I change the password on the sub account seeing as how I do NOT recall what the current password for the sub account is?

This is a significant flaw in the FAQs and HELP and whatnot items in the menus, I certainly can't be the first person to ever have this problem.

[#2]

I don't have any sub accounts set up but it looks as if you just have to go into your main account and click on the Manage sub-account link and it should let you change the password there.

[#3]

You change a forgotten password for a sub account the same way you do fro the primary account. There's a "Forgot Password" link that will reset it for you once you answer the Secret Question, or you can contact Technical Support and they can reset it for you. There are several options for getting in touch with someone in Tech Support on the Contact Us page.

[#4]

Actually the Manage Sub-account menu does not provide any way to check or change the password.  If you select the EDIT box next to one of your sub-account names it brings up a dialog box that lets you change the First and Last names associated with the sub-account, the date of birth of the account holder, and whether or not the sub-account should have an associated e-mail account.  Nothing else.   Which strucks me as mighty strange. 

As it happened I found a scrap of paper on which I had written down the password for the sub-account, so that solved that problem.   But it appears that calling customer service was the only other solution.

Thanks

[#5]

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VAjay wrote:

As it happened I found a scrap of paper on which I had written down the password for the sub-account, so that solved that problem.   But it appears that calling customer service was the only other solution.

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There's also the forgot password link. Like I said, your options for resetting a sub password are the same as for the primary.

[#6]

I'm with the original poster on this one ... this is a huge flaw and a major PAIN. The person who keeps posting saying how easy it is to simply "use the forgot password" link obviously has never had to look for the "forgot password" link ... WHICH DOES NOT EXIST!!!!

[#7]

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DMC202 wrote:

I'm with the original poster on this one ... this is a huge flaw and a major PAIN. The person who keeps posting saying how easy it is to simply "use the forgot password" link obviously has never had to look for the "forgot password" link ... WHICH DOES NOT EXIST!!!!

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There's a forgot password link on just about every one of Verizon's sign in pages that I've seen. How is it so difficult for you to find?

http://www.verizon.net - Under the username and password boxes there's a link that says "Forgot user ID or password?"

http://www.verizon.com - Under the "Sign In" button there's a link that says "Forgot user ID or password?"

http://webmail.verizon.net - Under the "SIGN IN" button there's a link that says "Forgot Your Password?"

For a non-existent link, it certainly does show up a lot...

[#8]

Unfortunately NONE of somegirl's links are on point.  That is none work for an email sub-account.

[#9]

OK ... assuming you have the Verizon webmail experience (since there's also the Yahoo and AOL webmail experience), does the "Forgot Password" link on the main signon page not work?

http://webmail.verizon.net/signin/

[#10]

I forgot my user name and password; what should I do?  

• Forgot your user name? Retreive it online.  If you want to create a new user name, you must call Technical Support at (888) 553-1555 .

 https://www.verizon.net/ssowebapp/alternateAuth/forgotUserID/forgotUserID.jsp

• Forgot your password? Retreive it online. You must know your user name and answer to your secret question.

 Password change tips

• Your password should be case-sensitive.
• Use a combination of at least six numbers and letters.
• Don't use your user name in any form (e.g., spelled backwards or with a number added to the beginning or end).
• Avoid using a single word, from any language, with a number added to the beginning or end.
• Your password cannot include such characters as /, #, *, or a blank space.
• Please allow up to one hour for your password change to take effect.

http://www22.verizon.com/ResidentialHelp/FiOSInternet/Email/Profile+Settings/QuestionsOne/85127.htm?...

OR ALTERNATIVELY  you should be using the in home agent software.   www.verizon.com/connect   it will reset your passwords as long as you have the right answers to the secret question, if you don't have the right answer to the secret question then you have to call in.     REMEMBER  SECRET QUESTIONS ARE UNIQUE.  your secret question to the main username, may or may not be the same answer as your sub account.