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I HAVE EMAILED AND FAXED AND WROTE AND CALLED VERIZON DOZENS AND DOZENS OF TIMES. EACH TIME I HAVE TO START FROM SCRATCH AND THAT TAKES ABOUT 40 MINUTES OF MY WHOLE LUNCH HOUR AT WORK. THEN THEY NEED A CYCLE TO PUT THROUGH THE CREDITS THEY REALIZE I AM DUE. NEXT MONTH NO RECORD OF LAST MONTHS CALL OR EMAILS OR LETTERS ALL DISAPPEAR AND I HAVE TO START AGAIN FROM SCRATCH.
SO FAR 8 MONTHS OF VZ SAYING I OWE THEM 645 DOLLARS ON A 118 TOTAL MONTHLY BILL IN WHICH I ALWAYS PAY 100 DOLLARS EVERY MONTH. SO THEIR MATCH IS 118 - 100 IS 18 X 7 WHICH IS 126 DOLLARS SOME HOW BECOMES 647 DOLLARS.
MANY HOURS AND COMPLAINTS LATER WE FIGURE OUT I WAS CHARGED 3 MONTHS PRO RATED FOR DIGITAL SERVICE THAT NO ONE TOLD ME. BY THE WAY I CANCELLED THAT DIGITAL MONTHS AGO.\
SO I AM TOLD THEY WILL CREDIT ME THE 3 MONTHS OF PRO RATED AND YET EVERY MONTH I LOSE SERVICE TAKE A DAY OFF AND CALL FOR HOURS TO HEAR OOPS WE WILL RESTORE YOU IN A FEW HOURS SO I LOSE PART OF MY DAY FOR NO REASON WITH NO INTERNET OR TV .
NEXT MONTH THE SAME THING LOSS OF SERVICE HOURS ON THE PHONE.
I AM TOLD TO PAY SOMETHING TO RESTORE SO I PAY 100 AND THEN I AM TOLD THAT SOMETHING WAS NOT ENOUGH SO I PAY 100 MORE AND GUESS WHAT WRONG NUMBER AGAIN.
VERIZON HAS A GREAT PHONE INTERNET AND TV SERVICE CALLED FIOS BUT THE CUSTOMER SERVICE AND BACK OFFICE PEOPLE MAKE IT A LIVING HELL AND I MEAN HELL TO JUST PAY YOUR BILLS OR GET SERVICE.
EVEN TODAY I CALL AND I AM TOLD THAT EVEN THOUGH PAY EVERY MONTH YET I OWE NUMBERS I COULD NEVER OWE......I AM AFRAID MY PERFECT CREDIT SCORE IS NOW GETTING AFFECTED.
I CALLED THE BBB AND THEY ARE NOT MUCH BETTER AT HELPING.
SO I PAID A TON OF MONEY HAVE NO TV NO PHONE NO INTERNET AND NO ONE RETURNS CALLS THAT II HAVE TO MAKE USING A FRIENDS CELL PHONE GREAT COMPANY VERIZON
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We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
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We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.