FiOS Internet

[#1]

Good Morning!

We apologize for the trouble and any inconveniences this has caused you. If you are still having trouble please let me know.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#2]

Thanks for posting everyone!  I have DSL in 19018 Clifton Heights / Aldan and woke up all ready to pay some bills and could not access.   Did router re-boot ... laptop re-boot...    called verizon and was put on perpetual hold for 1/2 hour and never did get to speak to someone.      Hoping it is fixed by the time I get home!       I don't understand why Verizon doesn't let you plug in a zip code on an automated system to check and see if there is a problem in the area.   they do it for residential phone lines... sheesh.

[#3]

I hit this issue at around 12am EST and immediately called support since I couldn't work on my client.  After 45 minutes on the phone with a Tier 1 person who kept trying to blame my linksys router (no clue why they always INSIST it's my linksys) I finally started doing Tracerte's to various sites to Prove to him it was an outage somewhere OTHER than my Linksys.  I was extremely frustrated and wasted 45 minutes on line with Verizon Support.

At least when I got up this morning the issue was resolved....

[#4]

I experienced this issue yesterday morning however by early afternoon and throughout the evening it appeared to have resolved itself. Today (4/11/2012) however is a different story. The connection seems to drop about every 20-30 seconds and give out just long enough to stop responding and become extremely annoying, but not long enough to completely drop (i.e.. Router offline).

Using my home VOIP (non-Verizon) phone has become impossible and any type of remote desktop connections are nearly unusable. I called tech support and they are sending me a new router (overnight) however I'm highly skeptical that will fix the issue.

[#5]

I have been having the same problem as the poster above. Connection drops to a crawl for a few minutes and them goes back to normal. I am trying to work from home today and it is impossible to do anything.