Trying to renew the 2 year contract
peter__p
Enthusiast - Level 1

Trying to renew 2 year contract.

Logging in into the account, select the wanted options.

On the "selection" page  it states that i'm getting $20 discount. Also when i press "Add to Cart" it also states the $20 discount. However after the "Check Out" the $20 dissapears and only left $15 discount

anyone had that, how do i go about that. The person on the chat claims that the $15 is the right number. However givent the quality of the chat people, I dont trust them that much.

Selecting

FiOS TV Select HD 135+ channels, 25+ in HD (Sports Networks Not Included)
FiOS QuantumSM Internet Download and upload speeds up to 75/75 Mbps
FiOS Digital Voice - Unlimited Plan Local, regional & long distance + 20 features
 
$114.99/mo

Price Months 2 - 12 = $114.99/mo

Price Months 13 - 24 = $119.99/mo

 
In the Cart
  • Verizon Triple Play $114.99
    2-year agreement
     
    Certificate for FREE LG G Pad 8.3 LTE or up to $200 off any tablet
     
    See bundle details
ADDTL SERVICES
1ST MONTH PRICE
 
INTERNET
  • FiOSTM Advanced Wi-Fi Router FREE
    Total 1st Month Price
$114.99
Plus Taxes & Fees
Price Months 2 - 12 = $114.99/mo
Price Months 13- 24 = $119.99/mo
 
After Pressing Checkout 
Your 2-year bundle price:
$119.99 months 1 - 12
$124.99 months 13 - 24
 

thanks

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1 Solution

Correct answers
Re: Trying to renew the 2 year contract
LawrenceC
Moderator Emeritus

Hi peter__p,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

View solution in original post

Re: Trying to renew the 2 year contract
LawrenceC
Moderator Emeritus

Hi peter__p,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.